Health & Safety FAQs
We look forward to finally sailing together again this October! Please be aware that the 2021 Malt Shop Memories Cruise is available for guests who have all of the following:
- Received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise. To be considered fully vaccinated, this means the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series)
- Proof of vaccination
- Proof of a negative, medically observed, viral COVID-19 test (PCR preferred) taken within 2 days of embarkation.
Additional FAQs regarding health & safety protocols can be found below.
NOTE: Please do not submit or call us with your proof of COVID-19 vaccine information at this time. Additional details regarding the protocols for providing your vaccine information will be confirmed closer to time of departure.
Q. What requirements must be complete prior to boarding?
- Download the Holland America Line Navigator APP: This is your essential tool for pre-cruise tools and forms, embarkation updates, onboard experiences and shore excursions. Learn more here.
- Complete Online Check in: Log in to hollandamerica.com or use the Navigator app. All guests must complete the pre-cruise Health Questionnaire (available 72 hours before sailing), Vaccine Attestation, accept the Passage Contract and Risk Acknowledgment form, and get your boarding pass and check-in time 72 hours before embarkation.
- Negative COVID-19 Test: All fully vaccinated guests must produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 2 days of their embarkation. It’s critical that you have your negative, medically observed, test results with you upon your arrival. We will not be able to accommodate guests without proof of a negative, medically observed, test.
- Proof of Vaccination: It is our guests’ responsibility to comply with our current Holland America Line vaccination policy. Additionally, using the Navigator mobile app or online check-in, guests will be required to attest that they are fully vaccinated at least 14 days prior to the beginning of the cruise, and bring an original proof of vaccination to cruise check-in.
The original proof of vaccination should clearly show the guest’s name on the vaccination card matching their photo ID, the dates of vaccine doses (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of facility administering the vaccination. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination. Failure to provide this required documentation may result in denial of boarding. During check-in at the terminal, guests are required to show proof of vaccination.
- Health Questionnaire: You must also complete your Holland America Line health questionnaire 72-24 hours before you embark the ship using the Navigator mobile app or online check-in. You’ll be asked to complete the questionnaire before leaving home to begin traveling on your vacation, and then reconfirm your answers when arriving at the port.
If you have any symptoms of illness, you will be separated from other embarking guests for secondary medical screening. Depending on the outcome of the screening, you and your traveling party may be denied boarding. During a secondary medical screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to embark.
If you refuse to be tested or screened, or to follow the COVID-19 Protocols, you may be denied boarding and no refund or credit will be issued. Information provided will be subject to our privacy notice on hollandamerica.com, and shared only as needed with Holland America Line personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.
Q. Will a COVID-19 vaccination be required for the Malt Shop Memories Cruise 2021?
A. Please be advised that the Malt Shop Memories Cruise 2021 is available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. StarVista LIVE is also requiring proof of a COVID-19 approved vaccination for all its independent contractors, artists, musicians, production crew and staff that will be on board. In addition, Holland America Line intends to vaccinate their crew.
Q. What is considered an approved COVID-19 vaccination?
A. Each guest must submit proof of full vaccination upon request, in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination. The vaccination record submitted must show that the guest is fully vaccinated. This means that the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series), and that the guest has received the final dose at least 14 days before sailing.
Acceptable proofs of full vaccination include: COVID-19 vaccination card (original card only; no photocopies accepted); digital COVID-19 certificate (QR code acceptable); or record of COVID-19 vaccination from a healthcare provider including original digital email notification, personal electronic health record, or government Immunization information system (IIS) record.
Q. How and when can I provide proof of COVID-19 vaccination?
A. We will be issuing additional guidance in the coming months but please note that each guest will have to submit proof of full vaccination upon request.
Q. If I am vaccinated, do I need to take a COVID-19 test prior to boarding?
A. Per Holland America Line: ALL guests, regardless of vaccination status, are required to produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 2 (two) days of their embarkation. It’s critical that you have your negative, medically observed, test results with you upon your arrival in order to board the Malt Shop Memories Cruise 2021 sailing. We will not be able to accommodate guests without proof of a negative, medically observed, test.
Guests that travel to the US for this cruise should also ensure they understand requirements for traveling to and from their home country (including air travel procedures).
Q. What is considered 2 days prior to my cruise’s departure?
A. The 2-day period is 2 days before your cruise’s departure. The 2-day timeframe provides you with more flexibility than a 48-hour timeframe. By using the 2-day window, your test validity does not depend on the time of your embarkation or the time of the day that your test was administered. For example, if your cruise departure is 4:00 PM on a Saturday, you may board with a negative, medically observed, viral COVID-19 test that was administered any time on the prior Thursday or after.
Q. What if my testing center does not have an appointment available or can’t guarantee a result in time?
A. For U.S. guests, Holland America Line has partnered with Quest Diagnostics to provide over 1,500 locations in the United States to schedule a no-cost* COVID-19 test appointment, with results delivered within 48 hours. Click here to find a testing location near you. You can also contact your nearest health center, pharmacy, state health department, or transiting airport to learn more about their availability for COVID-19 testing.
* This COVID-19 no-cost-to-you program is available to eligible individuals for $0 out of pocket when billed to a health plan or the government.
We advise that all guests check their area well in advance and schedule an appointment at a center that guarantees 1-2 day results.
Q. Will there be additional COVID-19 testing required for embarkation?
A. For an additional layer of safety, Holland America Line will also be conducting an additional medically approved Antigen COVID-19 test in the terminal for all guests before boarding. If a guest tests positive, a second test will be taken. If positive again, guest will be denied sailing.
Q. If my home country requires proof of a negative COVID-19 test result for re-entry following my cruise, will Holland America Line administer and cover the cost of the test?
A. Yes, if a negative COVID-19 test is required for re-entry into your home country, Holland America Line will cover the costs of a COVID-19 test administered onboard the ship within the timeframe required prior to travel and prior to the end of the voyage. Guests will receive a copy of the test result. Guests are encouraged to review their home country's health authority and travel websites to understand the latest guidance on required testing and timing for return travel.
Q. I require oxygen or dialysis. Can I sail?
A. Per Holland America Line: Unfortunately, we are unable to accept guests who use supplemental oxygen or are on dialysis at this time for 2021 cruises. This includes guests who use oxygen concentrators. Our medical experts have determined that, for the guest’s own safety, this is the right decision. We’ve had to make some difficult decisions based on general public health guidelines and the overall health and safety of our guests. We remain optimistic that our approach on future sailings will become more flexible.
Q. Will a COVID-19 vaccine be required for other StarVista LIVE Cruises?
A. As of September 2021, these restrictions only apply to Malt Shop Memories Cruise 2021.
Q. What other health and safety protocols will be in place for the Malt Shop Memories Cruise 2021?
A. PER THE HOLLAND AMERICA LINE WEBSITE: Guests will be encouraged to use hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Public areas and staterooms will be thoroughly and frequently cleaned using a safe disinfectant proven to kill coronaviruses. Ships will have enhanced air filtration with a combination of increased fresh air and upgraded HVAC units with MERV13 (F7) filters throughout. Medical centers will be equipped with COVID appropriate testing and treatment capabilities. Onboard Medical Centers will have HEPA filtration. We will promptly communicate to our guests any additional information we receive from the cruise line pertaining to health and safety protocols. Additional health and safety guidelines will be available on board and through the Holland America Line Navigator App.
Q. Do I need to wear a mask on the cruise if I am fully vaccinated?
A. Per Holland America Line: All guests on the Malt Shop Cruise will not be required to wear a face mask in public spaces indoors. As a reminder, masks are required during embark and debark in the terminal, and masks should also be worn during the debarkation process on board. We also suggest that any guest wears a mask should they feel uncomfortable at any time. Several destinations have implemented their own requirements and all guests will be required to follow the protocols in each destination we visit. Additionally, when going ashore, guests must be prepared to follow all local guidance regarding masks and physical distancing.
All Holland America Line guest-facing crew will be masked at all times.
Guidance will be re-evaluated on an ongoing basis.
We’d always recommend guests wash or replace their mask daily and choose a good quality, ideally medical-grade, standard mask. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Q. Will all the Malt Shop Memories Cruise 2021 artists previously announced still be appearing and performing?
A. We are excited to announce that we have recently added a few incredible artists to our lineup! Gary Puckett & The Union Gap, Darlene Love, December ’63 a Four Seasons Tribute, Shadows of the 60s: A Tribute to Motown and comedian Tom Dreesen will now be part of the party this October. Additionally, we have reached out to all previously announced artists to confirm their appearance. We are sorry to share that due to scheduling conflicts, The Miracles, The Duprees and Matthew and Gunnar Nelson can no longer join us on our 2021 sailing. Additionally, Charlie Thomas’ Drifters will now be featuring Charlie Thomas, Jr. All other artists have confirmed they are excited to join us onboard in October!
Q. What is the current situation with our ability to book shore excursions and spend time in port?
A. PER THE HOLLAND AMERICA LINE WEBSITE: We will follow the health protocols for every port we visit. Holland America Line approved shore excursions are strongly encouraged; independent activities are permitted. Guests are required to follow local rules and regulations while on shore.
Q: I am a Travel Agent? What should I tell my clients?
A. It is your responsibility to communicate these updates and health & safety protocols to your clients.