Q: Are there payment plans available?
There are three ways to pay for your cabin for the Malt Shop Memories Cruise 2018. The Semi-Annual, Monthly payment plan and Standard payment plan. At the time of your reservation, you may select whichever plan you desire.
To view the details of these plans, click here.
You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.
*All payments are non-refundable
Q: What does the price of the Malt Shop Memories Cruise include?
In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Cruise Line are included, which includes but is not limited to meals including 24 hour room service* (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.
* Additional late night fees may apply
The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.
Holland America Line does offer drink packages. Please check the Holland America Line site for more information.
Q: What is StarVista LIVE's cancellation policy?
All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*
*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.
Q: Can I pay on any day other than the 1st of the month?
The first of the month is the only day in which payments can be made.
Q: What do I have to do to qualify for “Alumni” status?
Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.
If you booked online and need your alumni discount applied to your reservation please email firstname.lastname@example.org and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.
Q: Are there special rates for military personnel and who is eligible?
We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID. Please email this to email@example.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.
Q: If the cabin category I want to book is sold out how can I get on the Wait List?
If a particular cabin category is sold out, we encourage you to join our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.
If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings. It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.
Note: The Wait List is only available for our 2017 sailing currently. Booking for the 2018 sailing will open to the public on November 16th. Join our mailing list for exclusive presale offers and information on our upcoming sailing.
Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?
Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership on a StarVista LIVE cruise. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.
Q: What is the cruise itinerary?
|Sunday||11/4/18||Ft. Lauderdale, FL||5:00 PM|
|Tuesday||11/6/18||Grand Turk, Turks & Caicos Islands||8:00 AM||2:00 PM|
|Wednesday||11/7/18||San Juan, Puerto Rico||11:00 AM||10:00 PM|
|Thursday||11/8/18||Basseterre, Saint Kitts, St. Kitts & Nevis||11:00 AM||6:00 PM|
|Sunday||11/11/18||Ft. Lauderdale, FL||7:00 AM|
For more information, please click here.
Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?
StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those Guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. More information and pricing can be found here.
Q: From Which Terminal Are We Sailing?
We typically post the departure terminal approximately 60 days before the sailing. Please check the booked guests page on our website on or around 60 days before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.
Q: How are events scheduled in the various venues and how does that affect waiting in line?
Each night, we schedule shows in The Mainstage Theatre, at 6:30pm and 9:00pm, respectively. We also schedule additional performances and events in a number of other venues including The Queens Lounge, The Crow’s Nest, The Ocean Bar, The Pool and The Vista Lounge, as available.
We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Get a glimpse of the 2017 Malt Shop Memories Cruise schedule by clicking here.
Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.
Q: Am I guaranteed access to all shows on board?
Guests have the opportunity to attend their designated color-coded shows in The Mainstage Theatre and sit in their assigned seat. Our main evening shows, approximately 6:30pm and 9:00pm, allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of the 2017 Malt Shop Memories Cruise schedule by clicking here.
The rest of the many events are set up in a festival environment in the other places to see performances and events throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.
Q: Will I have a chance to get an autograph or picture with the artists?
The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.
Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.
Q: Will the entertainers be on board the whole time?
Many of our artists will be on board the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.
Q: How are seats assigned in the Mainstage?
Seats are assigned one of two ways. Guests who booked their 2018 voyage onboard the 2017 Malt Shop Cruise will be given their assigned seats prior to disembarking the ship. Guests who booked the cruise after the completion of the 2017 Malt Shop Cruise will be assigned their seats in the order that they booked the cruise on a best available basis. For clarity, best available is defined as closest available seats to the front of the theatre. As in previous years, seats closest to the front may be either a folding chair or fixed auditorium seat.
Q: What do I need to bring to The Mainstage Theatre each evening?
All guests need to have their Mainstage seating card with them to gain entrance into The Mainstage. Guests will receive their Mainstage Seating Card within their document box which will be delivered approximately 60 days before we sail. Keep these cards safe and plan to pack them with your poodle skirts so you will have them when we see you in November. The Mainstage seating cards will have your name, seat number, suggested entrance to the theater, as well as orange or blue coloring which signify your show time (early or late). Seating cards will be checked by staff to ensure all guests are sitting in the appropriate seat.
Q: What time will The Mainstage doors open?
Theater doors will open approximately 30 minutes before the show begins.
Q: How will I identify my seat once in The Mainstage?
All seats will be numbered clearly with Malt Shop Cruise Seat Stickers, and ushers will be present to assist with any questions.
Q: If there are open seats during the show, am I able to move?
Unfortunately we cannot allow our guests to change seats. The seat owner may arrive late and it is too disruptive to everyone else to move once the show starts.
Q: I don't like my seat this year, how do I get a better seat for next year?
The best way to try and improve your seating for next year’s cruise and secure a seat within your preferences, is to book your 2018 cruise while onboard the 2017 Malt Shop Cruise.
Q: Why are there folding chairs in the theater?
As in previous years, in order to maximize seating capacity, we have expanded the theater by adding folding chairs in various locations, mainly towards the front of the theater.
Q: What if someone is in my seat and refuses to move?
Our goal is to provide the best entertainment experience for all of our guests and we request that you treat all passengers and staff with respect. All seats have been assigned based on first come, first served basis. As is the case in any theater, you must sit in the seat that has been assigned to you.
Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by security staff.
Please note that we will not be able to accommodate any seating questions on Sunday, (Day 1). Please stop by our ship offices on Deck 1 next to Guest Services on Monday (Day 2) if you need to discuss your seat assignment once we have set sail.
Paperless Documents & Online Check-In
Q: Is there an easy, online option for check-in?
Holland America Line has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number approximately 8 weeks before the cruise and be directed to the Holland America site to complete your boarding documents. This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.
Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?
If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled. If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.
Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.
If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left hand side of your screen.
Q: What type of identification will I need to board the ship?
For United States Citizens: A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards are not acceptable for this charter.
For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.
Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.
Q: Can we book airfare and hotel reservations through StarVista LIVE?
We negotiate group rates with hotels in the area. Check back later for information on our 2018 Pre-Cruise Hotel. If you need help finding an alternate hotel, please fill out the Hotel Request Form or call our office at 844-855-(MALT) 6258 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Ft. Lauderdale area. For help with airfare fill out the Flight Request Form.
Q: How do I purchase Travel Protection?
You may purchase travel protection while placing your reservation or by calling 844-855-(MALT) 6258. Travel Protection is purchased on a per person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 14 days of your reservation to be effective.
Q: Is there long term parking available at the pier?
Yes, for our 2017 sailing, we have secured a special parking rate with Premier Cruise Parking, call 800-435-3195 refer to rate code MSC17 to get special rate of $9.50 per day inclusive of courtesy round-trip transport. Reservations must be made 14 days prior to departure date.
Check back later for rates and information on parking for 2018.
Q: Does StarVista LIVE offer any local transportation to the pier?
Yes, for those Guests staying the night before the cruise in our designated pre-cruise hotel in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port.
Please note this service is only available for those guests staying in our pre-cruise hotel.
Q: I am calling from outside of the U.S. how can I reach you?
For Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about the Malt Shop Memories Cruise.
Q: Can I book shore excursions and beverage packages like I would on other cruises?
Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about eight weeks prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.
Q: Are children allowed to cruise?
We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.
Q: What hotel is recommended for the night before the cruise?
We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. Check back for updates on our official pre-cruise hotel.
Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.
If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.
Q: Can guests bring alcoholic beverages onboard?
StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Holland America website for the details.
Q: Can I purchase a drink package for the cruise?
Drink packages are available through the cruise line and can be purchased through them once you have your cruise line reservation number which we will send to you approximately 60 days prior to our sailing. Please refer to the Holland America Website for the details.
Q: Is internet service available and how much does it cost?
Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 60 days prior to the sailing. Please refer to the Holland America Website for the details.
Q: Can we bring bottled water and soda on board?
Guests are allowed to bring water and soda on board with limitations. Please refer to the Holland America Website for more details.
Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?
The overall dress theme for the cruise is “smart casual.”
Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.
Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.
More information on nightly themes will be released approximately 8 weeks prior to sailing and will be listed on our website.
Q: I have a walking disability or other handicap, what do I do?
Guests on our 2018 sailing with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before August 30, 2018.
Please note, due to our assigned seating program, guests who require special seating in The Mainstage must complete the Special Assistance Form For Entry (“SAFE”) within two weeks of booking to ensure seats are assigned with guest’s accessibility in mind. Upon review of the guest’s SAFE form, the guest will be assigned a seat most appropriate to fit their needs stated on the form.
Q: Is the boat handicap accessible?
Q: Is there a cabin that can accommodate 4 people?
The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?
Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.
Q: Can I get an upgrade?
You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at (844) 855-6258 and we can add your name to the Wait List. If one opens up, we will notify you by email and you will need to book a new cabin online. You should then call the office and your current reservation will be applied to the new upgraded booking.
Note: The Wait List is only available for our 2017 sailing currently. Booking for the 2018 sailing will open to the public on November 16th. Join our mailing list for exclusive presale offers and information on our upcoming sailing.
Q: I can't go this year, but when can I book for next year?
Next year’s cruise will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.
Q: Does StarVista LIVE work with Travel Agents?
StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort. For more information visit the Travel Agent page on our website.
Q: Where can we smoke on the ship? Can I smoke on my verandah?
The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.
For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.
Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.