Q: Are there payment plans available?
There are three ways to pay for your cabin for the Malt Shop Memories Cruise. The Semi-Annual, Monthly, and Standard payment plan. At the time of your reservation, you may select whichever plan you desire
To view the details of these plans, click here.
You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.
*All payments are non-refundable
Q: What does the price of the Malt Shop Memories Cruise include?
In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Cruise Line are included, which includes but is not limited to meals including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.
The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.
Holland America Line does offer drink packages. Please check the Holland America Line site for more information.
Q: What is StarVista LIVE's cancellation policy?
All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*
*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.
Q: Can I pay on any day other than the 1st of the month?
The first of the month is the only day in which payments can be made.
Q: What do I have to do to qualify for “Alumni” status?
Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.
If you booked online and need your alumni discount applied to your reservation please email email@example.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation.
Q: Are there special rates for military personnel and who is eligible?
We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID. Please email this to firstname.lastname@example.org after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.
Q: If the cabin category I want to book is sold out how can I get on the Wait List?
If a particular cabin category is sold out, we encourage you to join our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.
If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.
Q: Can I use my (Mariner’s Society, Crown and Anchor, Captain’s Club) earned perks? Can I gain points for this sailing?
Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that you are trying to redeem perks on this full-ship charter.
Q: What is the cruise itinerary?
|Saturday||11/1/2020||Ft. Lauderdale, FL, USA||5:00 PM|
|Sunday||11/2/2020||Key West, FL, USA||8:00 AM||5:00 PM|
|Tuesday||11/4/2020||Cozumel, Mexico||8:00 AM||11:30 PM|
|Friday||11/7/2020||Half Moon Cay, Bahamas||8:00 AM||3:00 PM|
|Saturday||11/8/2020||Ft. Lauderdale, FL, USA||7:00 AM|
For more information, please click here.
Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?
StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those Guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Simply bring your luggage down to the lobby and transportation helpers will assist you loading your luggage into our ground transportation and deliver to the terminal. That’s it! Your luggage will be delivered to your stateroom on the ship. More information and pricing can be found here.
Q: From Which Terminal Are We Sailing?
We typically post the departure terminal approximately six weeks before the sailing. Please check back on our website on or around six weeks before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.
Q: How are events scheduled in the various venues and how does that affect waiting in line?
Each night, we schedule shows in The Mainstage, at 6:30 pm and 9:00 pm, respectively. We also schedule additional performances and events in a number of other venues.
We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Get a glimpse of the Malt Shop Memories Cruise schedule by clicking here.
Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.
Q: Am I guaranteed access to all shows on board?
Guests have the opportunity to attend their designated color-coded shows in The Mainstage and sit in their assigned seat. Our main evening shows, approximately 6:30 pm and 9:00 pm respectively allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of the Malt Shop Memories Cruise schedule by clicking here.
Q: Will I have a chance to get an autograph or picture with the artists?
The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.
Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.
Q: Will the entertainers be on board the whole time?
Many of our artists will be on board the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.
Q: How are seats assigned in The Mainstage?
Seats are assigned one of two ways. Guests who booked their 2020 voyage onboard the 2019 Malt Shop Cruise will be given their assigned seats prior to disembarking the ship. Guests who booked the cruise after the completion of the 2019 Malt Shop Cruise will be assigned their seats in the order that they booked the cruise on a best available basis.
For clarity, best available is defined as closest available seats to the front of the theatre. As in previous years, seats closest to the front may be either a folding chair or fixed auditorium seat.
Q: What do I need to bring to The Mainstage Theatre each evening?
All guests need to have their Mainstage seating card with them to gain entrance into The Mainstage. Guests will receive their Mainstage Seating Card within their document box. Keep these cards safe and plan to pack them with your poodle skirts so you will have them when we see you in November. The Mainstage seating cards will have your name, seat number, suggested entrance to the theater, as well as blue or orange coloring which signify your show time (early or late). Seating cards will be checked by staff to ensure all guests are sitting in the appropriate seat.
Q: What time will The Mainstage doors open?
Theater doors will open approximately 30 minutes before the show begins.
Q: How will I identify my seat once in The Mainstage?
All seats will be numbered clearly with Malt Shop Cruise Seat Stickers, and ushers will be present to assist with any questions.
Q: If there are open seats during the show, am I able to move?
Unfortunately, we cannot allow our guests to change seats. The seat owner may arrive late, and it is too disruptive to everyone else to move once the show starts.
Q: I don’t like my seat this year, how do I get a better seat for next year?
The best way to try and improve your seating for next year’s cruise and secure a seat within your preferences, is to book your 2021 cruise while onboard the 2020 Malt Shop Cruise.
Q: Why are there folding chairs in the theater?
As in previous years, in order to maximize seating capacity, we have expanded the theater by adding folding chairs in various locations, mainly towards the front of the theater.
Q: What if someone is in my seat and refuses to move?
Our goal is to provide the best entertainment experience for all of our guests, and we request that you treat all passengers and staff with respect. All seats have been assigned based on first come, first served basis. As is the case in any theater, you must sit in the seat that has been assigned to you.
Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by security staff.
Please note that we will not be able to accommodate any seating questions on Sunday, (Day 1). Please stop by our ship offices on Deck 1 next to Guest Services on Monday (Day 2) if you need to discuss your seat assignment once we have set sail.
Paperless Documents & Online Check-In
Q: Is there an easy, online option for check-in?
Holland America Line has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number mid-September, approximately 6 weeks before the cruise and be directed to the Holland America site to complete your boarding documents. This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.
Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?
If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled. If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.
Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.
If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.
Q: What type of identification will I need to board the ship?
For United States Citizens: A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov
Passport cards are not acceptable for this charter.
For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.
Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.
Q: Can we book airfare and hotel reservations through StarVista LIVE?
We negotiate group rates with hotels in the area. Check back later for information on our 2020 Pre-Cruise Hotel. If you need help finding a hotel, please fill out this form or call our office at 844-855-(MALT) 6258 and one of our agents will be happy to assist you with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Ft. Lauderdale area. For help with airfare, fill out this form.
Q: How do I purchase Travel Protection?
You may purchase travel protection while placing your reservation or by calling 844-855-(MALT) 6258. Travel Protection is purchased on a per person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 14 days of your reservation to be effective.
Q: Does StarVista LIVE offer any local transportation to the pier?
Cruise Hotel Service: For those Guests staying the night before the cruise in one of our designated hotels in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port.
Q: I am calling from outside of the U.S. How can I reach you?
For Europe, Australia & New Zealand, please call 313-565-8888 ext. 4146 and ask about the Malt Shop Memories Cruise.
Q: Can I book shore excursions and beverage packages like I would on other cruises?
Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about six weeks prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.
Q: Are children allowed to cruise?
We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.
Q: What hotel is recommended for the night before the cruise?
We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms as a special group rate for guests on the nights leading up to the cruise. Check back for updates on our official pre-cruise hotel.
Q: Can guests bring alcoholic beverages onboard?
StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Holland America Line’s website for the details.
Q: Can I purchase a drink package for the cruise?
Drink packages are available through the cruise line and can be purchased through them once you have your cruise line reservation number which we will send to you approximately 6 weeks prior to our sailing. Please refer to the Holland America Line’s website for the details.
Q: Is internet service available and how much does it cost?
Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 6 weeks prior to the sailing. Please refer to the Holland America Line’s website for the details.
Q: Can we bring alcohol, soda, and water onboard? And, if so, how much of each?
Alcohol: Each guest 21 years and older may bring one bottle of wine or champagne (no larger than 750ml) onboard in carry-on luggage at the beginning of the voyage. This bottle will not be subject to a corkage fee if consumed in the stateroom. Additional wine or champagne bottles (no larger than 750ml) in carry-on luggage are welcome, but will incur a US$18.00 (subject to change) corkage fee each, irrespective of where they are intended to be consumed. Guests are not allowed to bring beer, boxed wine, or other liquors and spirits onboard. Holland America Line reserves the right to remove all alcoholic beverages from any guest luggage that violates this policy.
Soda & Water: Guests can bring soda/water on board as long as it is in their carry-on luggage in its original (un-opened) sealed packaging.
These policies are subject to change at any time without notification. For more information please contact Holland America Line directly.
Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?
The overall dress theme for the cruise is “smart casual.”
Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.
Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.
More information on nightly themes will be released approximately 6 weeks prior to sailing and will be listed on our website.
Q: Can I change my traveling companion?
You may change your traveling companion up until final payment free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email or fax acknowledging any changes. Please send your emails to email@example.com or fax our office at 313-565-3621, attention Cruise Department.
Q: What does Travel Protection offer?
Travel Protection can help protect you and your travel investment and can help provide coverage for unforeseen circumstances during your trip. Plans include coverages for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. See the Corporate Travel Service Protection Plan Info Sheet for more details. Cancel for Any Reason* is an available option which allows you to cancel for any reason not covered by the plan. *CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation under CFAR must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of the date your initial trip deposit is received. You are required to have paid the full cost for all non-refundable trip costs to your travel supplier prior to canceling your trip. This benefit is not available to residents of New York State.
If you have further specific coverage questions, we encourage you to contact our provider, Travel Insured International, at 844-440-8113. Also, you are welcome to review an overview of the plan details by clicking here for the Corporate Travel Service Protection Plan Info Sheet.
Q: How much does Travel Protection cost?
The cost for your Travel Protection plan is dependent upon your per-person trip cost. To view your plan cost, please either access your StarVista LIVE online account or view the Travel Insured International Corporate Travel Service Protection Plan Info Sheet by clicking here. Your plan cost is for the full Travel Protection plan, which contains insurance benefits as well as non-insurance assistance services.
Q: How do I purchase Travel Protection?
You may purchase Travel Protection by accessing your StarVista LIVE account online or by calling (844) 855-6258. Travel Protection is purchased on a per-person basis and is based on your per-person trip cost. Please note that Cancel for Any Reason* coverage must be purchased at the time of plan purchase and within 14 days of the date your initial trip deposit is received. You are required to have paid the full cost for all non-refundable trip costs to your travel supplier prior to canceling your trip. Trip cancellation under CFAR must be 48 hours or more prior to scheduled departure.
*CFAR is not available to residents of NY.
Q: If I have not purchased Travel Protection for my cruise, can I still do so?
Travel Protection may be purchased any time prior to departure but is not available once you have departed on your trip. Some benefits of the plan are time sensitive and beyond a certain timeframe, you may not be eligible for certain benefits. One example of this is Cancel for Any Reason*, which is not available beyond the 14-day threshold.
*PLEASE NOTE: Residents of New York state are not eligible for Cancel for Any Reason coverage. CFAR must be purchased at the time of plan purchase and within 14 days of the date your initial trip deposit is received. You are required to have paid the full cost for all non-refundable trip costs to your travel supplier prior to canceling your trip. Trip cancellation under CFAR must be 48 hours or more prior to scheduled departure.
Q: I am not a U.S. resident. Can I still purchase Travel Protection through StarVista LIVE’s group plan?
Unfortunately, no. StarVista LIVE is able to offer travel protection to U.S. residents only, excluding territories.
Q: I have a walking disability or other handicap, what do I do?
Guests on our 2020 sailing with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before August 30, 2020.
Please note, due to our assigned seating program, guests who require special seating in The Mainstage must complete the Special Assistance Form For Entry (“SAFE”) within two weeks of booking to ensure seats are assigned with guest’s accessibility in mind. Upon review of the guest’s SAFE form, the guest will be assigned a seat most appropriate to fit their needs stated on the form.
Q: Is the boat handicap accessible?
Accessibility information can be found through Holland America Line.
Q: Is there a cabin that can accommodate 4 people?
The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?
Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate, we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.
Q: Can I get an upgrade?
You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at (844) 855-6258 and we can add your name to the Wait List. If one opens up, we will notify you and you will be charged the difference in cost.
Note: The Wait List is only available for our 2019 sailing currently. Booking for the 2020 sailing will open to the public on November 14th. Join our mailing list for exclusive presale offers and information on our upcoming sailing.
Q: I can’t go this year, but when can I book for next year?
Next year’s cruise will open for public sale shortly after the 2020 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.
Q: Does StarVista LIVE work with Travel Agents?
StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort. For more information visit the Travel Agent page on our website.
Q: Where can we smoke on the ship? Can I smoke on my verandah?
The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.
For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.
Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.
Q: Is it possible to get married while onboard the cruise?
While we often conduct vow renewal ceremonies onboard our cruise, we cannot offer opportunities for wedding ceremonies at this time. Guests are welcome to choose to get married on land at a port of call during the sailing, but this is not something that StarVista LIVE or the cruise line is able to assist with. Congrats to you and yours!
Q: What type of noise can I expect to hear from my cabin?
If your stateroom is close to one of our main venues, you may be able to hear performances. Please be advised that some performances occur past 10 PM. Cabins near stairwells, the main dining room, and the pool can also be subject to operational sound.