Health & Safety FAQs
PLEASE NOTE THAT THESE ARE THE CURRENT HOLLAND AMERICA LINE HEALTH & SAFETY PROTOCOLS AND ARE SUBJECT TO CHANGE. WE WILL UPDATE THE FAQs AS WE ARE ADVISED CHANGES.
We look forward to finally sailing together again this October! Please be aware that the 2021 Malt Shop Memories Cruise is available for guests who have all of the following:
- Received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise. To be considered fully vaccinated, this means the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series)
- Proof of vaccination
- Proof of a negative, medically observed, viral COVID-19 test (PCR preferred) taken within 2 days of embarkation.
Additional FAQs regarding health & safety protocols can be found below.
NOTE: Please do not submit or call us with your proof of COVID-19 vaccine information at this time. Additional details regarding the protocols for providing your vaccine information will be confirmed closer to time of departure.
Q. What requirements must be complete prior to boarding?
- Download the Holland America Line Navigator APP: This is your essential tool for pre-cruise tools and forms, embarkation updates, onboard experiences and shore excursions. Learn more here.
- Complete Online Check in: Log in to hollandamerica.com or use the Navigator app. All guests must complete the pre-cruise Health Questionnaire (available 72 hours before sailing), Vaccine Attestation, accept the Passage Contract and Risk Acknowledgment form, and get your boarding pass and check-in time 72 hours before embarkation.
- Negative COVID-19 Test: All fully vaccinated guests must produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 2 days of their embarkation. It’s critical that you have your negative, medically observed, test results with you upon your arrival. We will not be able to accommodate guests without proof of a negative, medically observed, test.
- Proof of Vaccination: It is our guests’ responsibility to comply with our current Holland America Line vaccination policy. Additionally, using the Navigator mobile app or online check-in, guests will be required to attest that they are fully vaccinated at least 14 days prior to the beginning of the cruise, and bring an original proof of vaccination to cruise check-in.
The original proof of vaccination should clearly show the guest’s name on the vaccination card matching their photo ID, the dates of vaccine doses (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of facility administering the vaccination. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination. Failure to provide this required documentation may result in denial of boarding. During check-in at the terminal, guests are required to show proof of vaccination.
- Health Questionnaire: You must also complete your Holland America Line health questionnaire 72-24 hours before you embark the ship using the Navigator mobile app or online check-in. You’ll be asked to complete the questionnaire before leaving home to begin traveling on your vacation, and then reconfirm your answers when arriving at the port.
If you have any symptoms of illness, you will be separated from other embarking guests for secondary medical screening. Depending on the outcome of the screening, you and your traveling party may be denied boarding. During a secondary medical screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to embark.
If you refuse to be tested or screened, or to follow the COVID-19 Protocols, you may be denied boarding and no refund or credit will be issued. Information provided will be subject to our privacy notice on hollandamerica.com, and shared only as needed with Holland America Line personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.
Q. Will a COVID-19 vaccination be required for the Malt Shop Memories Cruise 2021?
A. Please be advised that the Malt Shop Memories Cruise 2021 is available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. StarVista LIVE is also requiring proof of a COVID-19 approved vaccination for all its independent contractors, artists, musicians, production crew and staff that will be on board. In addition, Holland America Line intends to vaccinate their crew.
Q. What is considered an approved COVID-19 vaccination?
A. Each guest must submit proof of full vaccination upon request, in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination. The vaccination record submitted must show that the guest is fully vaccinated. This means that the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series), and that the guest has received the final dose at least 14 days before sailing.
Acceptable proofs of full vaccination include: COVID-19 vaccination card (original card only; no photocopies accepted); digital COVID-19 certificate (QR code acceptable); or record of COVID-19 vaccination from a healthcare provider including original digital email notification, personal electronic health record, or government Immunization information system (IIS) record.
Q. How and when can I provide proof of COVID-19 vaccination?
A. We will be issuing additional guidance in the coming months but please note that each guest will have to submit proof of full vaccination upon request.
Q. If I am vaccinated, do I need to take a COVID-19 test prior to boarding?
A. Per Holland America Line: ALL guests, regardless of vaccination status, are required to produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 2 (two) days of their embarkation. It’s critical that you have your negative, medically observed, test results with you upon your arrival in order to board the Malt Shop Memories Cruise 2021 sailing. We will not be able to accommodate guests without proof of a negative, medically observed, test.
Guests that travel to the US for this cruise should also ensure they understand requirements for traveling to and from their home country (including air travel procedures).
Q. What is considered 2 days prior to my cruise’s departure?
A. The 2-day period is 2 days before your cruise’s departure. The 2-day timeframe provides you with more flexibility than a 48-hour timeframe. By using the 2-day window, your test validity does not depend on the time of your embarkation or the time of the day that your test was administered. For example, if your cruise departure is 4:00 PM on a Saturday, you may board with a negative, medically observed, viral COVID-19 test that was administered any time on the prior Thursday or after.
Q. If I receive a positive Covid-19 test that prevents me from sailing, what happens to my reservation?
A.If you receive a positive test result for Covid-19 as a result of the required pre-sailing 2-day test and before arriving at the port, you should not come to the port as you will not be able to sail. However, you will receive a full Future Cruise Credit from StarVista LIVE (SVL) which can be used on any SVL cruise sailing before May 2023. In addition, if you receive a positive test result for Covid-19 after you arrive at the port, you will receive a full Future Cruise Credit from SVL which can be used on any SVL cruise sailing before May 2023. Please email the office at email@example.com with your positive test result and reservation number and we will issue you a full Future Cruise Credit for another StarVista LIVE cruise sailing prior to May 2023.
Once you have chosen a cruise, please notify us, in writing, which announced and available StarVista LIVE Cruise (or existing reservation) you would like to apply your credit to by sending an email to firstname.lastname@example.org. Please include your desired cruise, cabin category and best contact information or your existing reservation number if planning to apply your FCC to an existing reservation.
Should you test positive after you arrive at the port, a member of the ship charter team and/or SVL will assist you and your travel party with your luggage and necessary travel and accommodations.
Q. What if my testing center does not have an appointment available or can’t guarantee a result in time?
A. For U.S. guests, Holland America Line has partnerships and suggestions to help make pre-travel testing access easier.
Holland America has partnered with Optum so that U.S.-based vaccinated guests can order an FDA-authorized at-home antigen test kit, shipped to your door in 3 business days or less. These at-home tests include a personal virtually video-supervised visit with an eMed Certified Guide through telehealth services. These guides will help you properly administer the test and verify the results, within 15 minutes. The lab result report is delivered via email and can be printed or displayed on your mobile device during check-in. Please place your order with enough time to be shipped prior to your boarding. Click here to order your at-home test kit.
Another option for COVID-19 testing is through a company called Curative. You will be able to find a location and schedule a service at one of their 10,000 sites. You will get your test at one of their drive-thrus, kiosks, or mobile sites and receive your results digitally in 1-2 days. Click here.
Quest Diagnostics is also able to provide over 1,500 locations in the United States to schedule a no-cost* COVID-19 test appointment, with results delivered within 48 hours. Click here to find a testing location near you.
* This COVID-19 no-cost-to-you program is available to eligible individuals for $0 out of pocket when billed to a health plan or the government.
Q. Is a home/self-test acceptable?
A. Vaccinated guests may use a medically observed self-test (sometimes referred to as home test) that meets the following criteria:
Only medically observed self-tests will be accepted. The test must be a SARS-CoV-2 viral test (nucleic acid amplification test [NAAT] or antigen test) with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA). Please note, antigen tests are also accepted for fully vaccinated guests.
Additional Home Test criteria: The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection. Some FDA-authorized self-tests that include a telehealth service may require a prescription.
The telehealth provider must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of acceptable proof of a negative, medically observed, viral COVID-19 test.
Q. Will there be additional COVID-19 testing required for embarkation?
A. For an additional layer of safety, Holland America Line will also be conducting an additional medically approved Antigen COVID-19 test in the terminal for all guests before boarding. If a guest tests positive, a second test will be taken. If positive again, guest will be denied sailing.
Q. If my home country requires proof of a negative COVID-19 test result for re-entry following my cruise, will Holland America Line administer and cover the cost of the test?
A. Yes, if a negative COVID-19 test is required for re-entry into your home country, Holland America Line will cover the costs of a COVID-19 test administered onboard the ship within the timeframe required prior to travel and prior to the end of the voyage. Guests will receive a copy of the test result. Guests are encouraged to review their home country's health authority and travel websites to understand the latest guidance on required testing and timing for return travel.
Q. I require oxygen or dialysis. Can I sail?
A. As Holland America Line's restart protocols continue to evolve, the cruise line is lifting the moratorium on oxygen concentrators effective immediately. While we welcome guests who use oxygen concentrators, we are currently still unable to accept guests who use oxygen tanks or are on dialysis for cruises through March 2022. We remain optimistic that our approach on future sailings will become more flexible.
Q. Will a COVID-19 vaccine be required for other StarVista LIVE Cruises?
A. As of September 2021, these restrictions only apply to Malt Shop Memories Cruise 2021.
Q. What other health and safety protocols will be in place for the Malt Shop Memories Cruise 2021?
A. PER THE HOLLAND AMERICA LINE WEBSITE: Guests will be encouraged to use hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Public areas and staterooms will be thoroughly and frequently cleaned using a safe disinfectant proven to kill coronaviruses. Ships will have enhanced air filtration with a combination of increased fresh air and upgraded HVAC units with MERV13 (F7) filters throughout. Medical centers will be equipped with COVID appropriate testing and treatment capabilities. Onboard Medical Centers will have HEPA filtration. We will promptly communicate to our guests any additional information we receive from the cruise line pertaining to health and safety protocols. Additional health and safety guidelines will be available on board and through the Holland America Line Navigator App.
Q. Do I need to wear a mask on the cruise if I am fully vaccinated?
A. Although on the Malt Shop Cruise masking is not required, we do recommend the wearing of masks for your protection in public spaces indoors. We also suggest that any guest wears a mask should they feel uncomfortable at any time.
As a reminder, masks are required during embark and debark in the terminal, and masks should also be worn during the debarkation process on board. Several destinations have implemented their own requirements and all guests will be required to follow the protocols in each destination we visit. Additionally, when going ashore, guests must be prepared to follow all local guidance regarding masks and physical distancing.
All Holland America Line guest-facing crew will be masked at all times.
Guidance will be re-evaluated on an ongoing basis.
We’d always recommend guests wash or replace their mask daily and choose a good quality, ideally medical-grade, standard mask. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Q. Will all the Malt Shop Memories Cruise 2021 artists previously announced still be appearing and performing?
A. We are excited to announce that we have recently added a few incredible artists to our lineup! Gary Puckett & The Union Gap, Darlene Love, December ’63 a Four Seasons Tribute, Shadows of the 60s: A Tribute to Motown and comedian Tom Dreesen will now be part of the party this October. Additionally, we have reached out to all previously announced artists to confirm their appearance. We are sorry to share that due to scheduling conflicts, The Miracles, The Duprees and Matthew and Gunnar Nelson can no longer join us on our 2021 sailing. Additionally, Charlie Thomas’ Drifters will now be featuring Charlie Thomas, Jr. All other artists have confirmed they are excited to join us onboard in October!
Q. What is the current situation with our ability to book shore excursions and spend time in port?
A. PER THE HOLLAND AMERICA LINE WEBSITE: We will follow the health protocols for every port we visit. Holland America Line approved shore excursions are strongly encouraged; independent activities are permitted. Guests are required to follow local rules and regulations while on shore.
Q: I am a Travel Agent? What should I tell my clients?
A. It is your responsibility to communicate these updates and health & safety protocols to your clients.