Information for Booked Guests


 CLICK HERE to download your guest booklet now. 

We are excited that the 2020 Malt Shop Memories Cruise is almost here! By now, all of our 2020 booked guests should have received our pre-cruise guest document box. If you haven’t received this document box, if anything is missing, or if you have any additional questions please give us a call. The following information is available in these guest document boxes, please open the box and review its contents prior to sailing with us.

  • Final Confirmation Letter confirming your dining time, details regarding insurance (if applicable), etc.
  • Mainstage Seating Card (one per guest inside the ID holder)
  • The Mainstage Seating Schematic
  • 2020 Malt Shop Memories Cruise T-shirt (one per guest, size based on reservation records). If a size was not submitted, you will receive an XL.
  • Malt Shop Memories Cruise Lanyard and ID holder (one per guest)

IMPORTANT DATES, LOCATIONS, AND TIMES Plus (click or tap to expand) +

DEPARTURE DATE: Saturday, November 2, 2019

DEPARTURE CITY: Fort Lauderdale, Florida

EMBARKATION/TERMINAL: Port Everglades (see port signs for terminal location)

SHIP: Holland America Line Nieuw Amsterdam

TERMINAL DOORS OPEN: 10:30 a.m. Please do not arrive earlier.


MANDATORY BOARDING TIME: No later than 3:00 p.m.

RETURN DATE: Saturday, November 9, 2019 RETURN TIME: 7:00 a.m. (all times are EST)

SAFE DEADLINE: August 30, 2019—only applicable if you require special assistance and haven’t previously discussed your needs with a sales agent.


ONLINE CHECK-IN AT HOLLAND AMERICA Plus (click or tap to expand) +

Complete your online check-in now through Holland America Line. We strongly recommend passengers complete their check-in online in order to facilitate a smooth boarding process in the terminal. Please follow the below steps to check-in online now.

  1. Enter your Holland America Line Booking Number found in the confirmation letter in this box. It is the 6-digit alphanumeric character code.
  2. Follow the instructions (please have your passport handy to complete this process). It will take about 10-15 minutes to fully complete your online check-in.
  3. Print the luggage tags to adhere to your luggage when you arrive at the terminal. Please DO NOT apply to luggage before your flight in case they rip or tear off en route.
  4. Now you can book spa appointments, indulgences and dinner reservations and shore excursions.
  5. Deadline to check in online is close of business October 30, 2019 (EST). If you miss the deadline, you may complete your check-in process in the Port Everglades terminal on November 2.


IMMIGRATION REQUIREMENTS Plus (click or tap to expand) +

Holland America Line requires ALL guests to PRESENT A VALID PASSPORT BOOK from their country of origin at embarkation. There are no substitutes for this requirement. A valid passport is one that expires no less than six months after the date the cruise disembarks. Since the date of disembarkation is November 9, 2019, all passports must be valid through May 9, 2020. Guests with non-US passports are responsible for obtaining whatever required visas necessary to disembark at any and all of the ports of call.



Suggested ground transportation options to get you to/from Port Everglades terminal:

  1. Holland America Line shuttle service. ($19/person from Fort Lauderdale airport and $29/person from Miami airport, each way). Please call Holland America Line at 866-929-2332 to make these reservations.
  2. Taxi from Fort Lauderdale airport (approximately $25).
  3. Taxi from Miami airport (approximately $85).

It is your responsibility to arrive at the ship in time for the departure and to secure your transportation at the end of your cruise.



For just $19 per person, we have private motor coach transportation available. You will need to bring your luggage down to lobby and transportation helpers will assist you loading your luggage into box trucks at the hotel and delivered to the terminal. Please make sure your bags are properly tagged with Holland America luggage tags and loaded onto the box truck before you board the motor coach.

To purchase this service simply log in to your StarVista LIVE account and add Hotel Transfer to Cruise Pier to your reservation or at the Fort Lauderdale Marriott North from the transportation company (Elect Travel).

This service is only offered from the Fort Lauderdale Marriott North.
Transfers are not included in the cost of the hotel and will be charged to the credit card on file connected to your StarVista LIVE account. For information or assistance, call us at 844-855-6258 (MALT).


BOARDING THE SHIP Plus (click or tap to expand) +

Boarding will commence at 11:30 a.m. Please carry all essential personal items (medications, passport, ID, change of clothes if desired, etc.) with you when you board. Lunch will be served in the Lido Market, Deck 9 Midship and you are free to tour the public spaces on the ship until the cabins are ready. Please keep in mind that the luggage delivery operations will run into the evening hours.


HOLLAND AMERICA LINE SMOKING POLICY Plus (click or tap to expand) +

The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies. For guests who wish to smoke, there will be a designated area for smoking outside on Deck 9 Aft near the Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigarette, cigar and pipe smoking are permitted in the Designated Smoking Area. Holland America Line reserves the right to modify the smoking policy on board or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.


TIPPING ONBOARD Plus (click or tap to expand) +

Other than drink service charges, all tips for servers, cabin stewards, etc., have been pre-paid. However, please feel free to reward exemplary service with the internationally recognized sign of gratitude: “tipping.”


HOSPITALITY AND SALES AREAS Plus (click or tap to expand) +

Our hospitality desk is located on Deck 1 Midship across from Guest Services. Our sales office is located on Deck 3 Forward in the Hudson Room. Hours will be listed in the souvenir program and daily program delivered to your stateroom. Please stop by to say hello! It’s always great to put a face with a voice.


T-SHIRT EXCHANGES Plus (click or tap to expand) +

Our hospitality desk on Deck 1 Midship will be open for exchanges on Saturday and Sunday before the T-shirt party. Hours of operation will be posted on board. Please bring your T-shirt with you and we will happily exchange it, pending availability.


MALT SHOP MEMORIES CRUISE ATTIRE Plus (click or tap to expand) +

The overall dress theme for the cruise is “smart casual.”

Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.

Evening attire is subject to the dress theme for that particular evening. For six of the seven nights the evening dress theme is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining room or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. Our formal night is Prom Night on Thursday. Our nightly themes offer you a chance to dress up in theme-appropriate clothing (e.g., sock hop, prom, costumes) most nights.


MALT SHOP MEMORIES CRUISE PROGRAMMING Plus (click or tap to expand) +

To help you better prepare, we will post our onboard show and events schedule on in October. We hope this enables you to better plan your days and schedule dining around the events you want to attend. Check back regularly for any updates as we fine-tune our time onboard.

During the course of the cruise we will continue to have special contests and events:

  • Going, Going, Gonged Got a hidden talent you want to share? We are bringing back our talent show and all of the hilarity it inspires. If you would like to participate on board this year, start preparing now. Sign-up times will be announced aboard the ship. Please ensure that you have your own backing materials and tracks. Each participant will be allowed two minutes to perform.
  • Door Decorating Contest Guests are encouraged to decorate the doors to their cabins to reflect the Malt Shop Memories Cruise format. Prizes will be awarded to the winners. We ask that guests use nonflammable materials and not use any fasteners or tape that would leave a hole or any residue or sticky substance when removed. Also, please don’t use anything that could fall off and impede the flow of traffic.
  • Hula-Hoop Contest You may try (as many times as you want!) to be the winner of the Single, Double and Triple Hula-Hoop Contests. Those who keep the hoops going the longest win prizes.
  • T-shirt Party and T-shirt Decoration Contest Join us on Sunday afternoon for the annual T-shirt party. Put on your Malt Shop Memories Cruise T-shirt and get ready to enjoy free drinks and entertainment. There will be a contest and prizes for the guests with the most inventive T-shirt decorations.


PARTIES AND LATE-NIGHT THEMES Plus (click or tap to expand) +

The Malt Shop Memories Cruise will host a wide variety of gatherings and festive events. While it is not mandatory to dress in keeping with the theme, we do encourage you to have some fun and plan some outfits!


Sail-away Party: Join cruise Emcee Extraordinaire Jerry Blavat at the Sea View Pool, Deck 9 Aft, for drinks and dancing as we get the record hop started when we depart from Fort Lauderdale.

Nightly Theme: Welcome to the 1950s and 1960s—No special outfits required. Get unpacked and settled in for the week ahead!


Annual T-shirt Party: An afternoon of great live music and drinks on the Lido Deck, Deck 9 Midship—wear your Malt Shop Memories Cruise T-shirt for complimentary select beverages. Best decorated T-shirts will win prizes!

Nightly Theme: Sock Hop Celebration—Gals, pack your poodle skirts and saddle shoes; guys, grab your letterman sweaters and high-top sneakers to celebrate the great preppy styles of the late ’50s and early ’60s on the Lido Deck, Deck 9 Midship.


Nightly Theme: Sci-fi, Space Race and Apollo 11—It’s been 50 years since Apollo 11 landed on the moon and the world has been obsessed with space, aliens and sci-fi movies ever since. Dress as a space explorer or an intergalactic creature and celebrate under the moon with us!


Nightly Theme: Back to the Beach—Wear your shorts, sarongs, Hawaiian shirts, leis or simply something comfortable for a special evening in the Mainstage with the Beach Boys!


Nightly Theme: 1950s & 1960s Movie and TV Character Night—Tonight is THE costume night! We have had everyone from Lucy and Ethel to the cast of Gilligan’s Island in years past. Get creative and celebrate your favorites from TV and film of the ’50s & ’60s! We encourage everyone to participate as prizes will be awarded for the MOST CREATIVE COSTUMES!


Nightly Theme: Prom Night (Formal Night)—It was a very special night years ago so wear what you wore, would have worn or wished that you wore to your senior prom.


Nightly Theme: Farewell Night—A celebration of the bittersweet feelings for the last night of a wonderful cruise. Wear whatever is still clean.


THE MAINSTAGE PERFORMANCES Plus (click or tap to expand) +

The Mainstage is our main theater. Every guest will have the opportunity to see a nightly show based upon the designated show time (BLUE for early show and GREY for late show) The Mainstage Seating Card, (located in ID holder shipped in your guest document box), is color coded for easy identification for the ushers and will match the color of your Stateroom Key Card (which you will receive at embarkation).

The Mainstage Show Policies and Procedures

To ensure that the entry and seating procedure is both fair and easy, we have adopted the following policies and procedures:

  • You must present your Mainstage Seating Card to the ushers at the entrance in order to enter the theater for the appropriate show time. All seats have been assigned and we cannot accommodate seating requests or changes.
  • There are four entrances to the Mainstage, two on Deck 2 and two on Deck 3. No other entrance is available for guests. The Mainstage Seating Card lists the suggested entrance best suited for your seat.
  • Doors will open for each show approximately 30 minutes before scheduled show time. With assigned seating, there is no need to arrive early.
  • All seats will be numbered clearly with Malt Shop Memories Cruise seat stickers, and ushers will be present to assist with any questions. Refer to the Mainstage Seating Schematic in this package.
  • Unfortunately we cannot allow guests to change seats. The guest who was assigned a specific seat may arrive late and it is too disruptive to everyone else to move once the show starts.
  • Guests who interfere with the fair and safe entry into the Mainstage may risk forfeiting their rights to attend that show or other shows. Our goal is to provide the best entertainment experience for all of our guests and we request that you treat all passengers and staff with respect. Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by security staff.
  • The taking of flash photos and the recording of shows violate our contracts with the performers. Since it is impossible to easily discern what type of equipment can record, no electronic equipment of any kind will be allowed in the Mainstage during shows.


MAIN DINING ROOM INCLUDED IN CRUISE FARE Plus (click or tap to expand) +

On November 2, you will be given your Stateroom Key Card, which will either be GREY (early dinner seating) or BLUE (late dinner seating). Early dining begins at 6:00 p.m. and late dining begins at 8:30 p.m. As both dinner seatings are completely full, we cannot accommodate any requests to switch your dining time. Guests who previously made table requests with our office will receive a letter in their stateroom on embarkation day with the assigned table number. These guests should enter the Upper Dining Room on Deck 3. All other seating will be open, meaning that once guests have their full party together, they should proceed to the Lower Dining Room on Deck 2 to be seated. In the spirit of the Malt Shop Memories Cruise, guests with smaller parties will be seated with other guests.


OTHER DINING OPTIONS Plus (click or tap to expand) +

Please visit the Holland America Line website to view the Casual Dining (included in fare) and Fine Dining (additional cost) options on board. Click “The Experience”

Reservations for Fine Dining (additional cost) are recommended and can easily be made through the Holland America Line website once you complete your Online Check-in or from your stateroom.

Click “Already Booked” and login with My Account.


BAR SERVICE OFFERINGS Plus (click or tap to expand) +

Special Beverage Packages

If you purchase before we sail, you save! Holland America Line offers alcohol and non-alcohol beverage packages.

Please note: All guests in a stateroom must purchase the same package. If you are interested in purchasing a beverage package now, please contact Holland America Line at 800-541-1576. Please visit the Holland America Line website to view the available bars and lounges on board the Nieuw Amsterdam. Click “The Experience” then go to “Activities”


ACTIVITIES ON BOARD Plus (click or tap to expand) +

The Casino on board the Nieuw Amsterdam offers a variety of games for all levels, complimentary lessons from dealers, and tournaments for veteran players.

The Greenhouse Spa & Salon offers luxurious beauty salon and spa treatments, and features thermal pools, heated ceramic lounges and treatment rooms. Fees vary.

The Fitness Center is equipped with state-of-the-art cardio and weight machines and offers classes in yoga, Pilates, indoor cycling and more. Fees for classes vary.

Please visit the Holland America Line website to view some of the onboard activities offered during your cruise. Click “The Experience”


ONLINE BOOKING: SHORE EXCURSIONS Plus (click or tap to expand) +

Once you have completed your online check-in, you can book excursions directly at Holland America Line. Click “Already Booked” and login with My Account.

Choose your tour times, book tours and receive confirmation of your shore excursion reservations up until three days before sailing. Make your payment online and receive approximate tour departure times. Reservations made online receive priority handling and are processed prior to requests made on board. We recommend booking as early as possible because many of the popular excursions sell out quickly.

Holland America offers “Our Best Price Guarantee” which ensures you can book shore excursions with total confidence. Find a better price on any tour they offer and they’ll refund you 110 percent of the price difference in the form of an onboard credit.

Worry-free return to the ship. In the very rare event that your tour is late and the ship must leave, we will arrange at our expense to get you to the next port of call. With independently booked tours, you are responsible for rejoining the ship at the next port of call.


SHORE EXCURSIONS Plus (click or tap to expand) +

St. Maarten


Activity level: Easy │ Price $44.95

Here's a hassle-free transfer to one of the beautiful beaches on the Dutch side of St Maarten -- a chance to just do your own thing at the beach. Caribbean beaches are legendary and are a favorite among seekers of sun and sand. All beaches are public here, so feel free to roam and enjoy the magnificent sand stretching far away. This is not a resort -- it is just a local, down-to-earth, and truly authentic Caribbean beach. Let the worries of everyday life wash away. The sea is warm and could be addictive. Settle into your lounge chair and enjoy unlimited rum punch or fruit punch refreshments. After approximately two hours of fun and relaxation, return to Philipsburg and the ship. Guests who wish to stay in town to shop or explore independently are welcome to do so, but must make their own way back to the ship.



Activity level: Moderate │ Price $69.95

Combine the best of St Maarten, on land and beneath the ocean's surface. You'll leave Philipsburg, on the Dutch side of the island, and drive up the east coast to the second-largest town in St Maarten, Grand Case -- a quaint, unspoiled fishing village surrounded by an idyllic bay. At Grand Case Pier, board the SeaWorld Explorer semi-submarine for a 45-minute narrated tour of the coral reefs surrounding Creole Rock. The vessel does not submerge; you descend into the hull of the boat and sit in air-conditioned comfort five feet below the surface of the water, exploring sea life in this cruising underwater observatory through clear glass windows. A knowledgeable marine expert will provide you with information on the amazing underwater world. Your tour continues to the French capital of Marigot, where you will have free time to explore this attractive port city with its sidewalk cafés, open-air market and duty-free shops. Time permitting, you'll stop at Orient Bay Lookout for a magnificent view of the east coast and nearby islands, or at Cole Bay Lookout.



Activity level: Strenuous │ Price $119.95

An outstanding Caribbean experience, the St Maarten America's Cup 12-Metre Regatta offers you the only opportunity in the Caribbean to race an exotic multi-million-dollar America's Cup racing boat.

Experience the exhilaration of America's Cup yacht racing aboard Dennis Conner's cup-winning Stars & Stripes or contenders Canada II or True North IV. You compete in an actual race around a shortened America's Cup course, and you're invited to 'work the boat'. The experienced crew provides all the guidance you need to grind a winch, trim a sail, punch a stopwatch, or take the helm and 'drive' the race boat. Or you can just sit back, relax and enjoy what is perhaps the most exclusive sporting event in the world. No previous sailing experience is required. All you need is a spirit of adventure and be ready to have the time of your life.

Refreshments are provided, and a rum punch party rounds off this spectacular event as you browse in the 12-Metre Regatta Boutique.


Antigua & Barbuda

SAIL & SNORKEL (3 hours)

Activity level: Moderate │ Price $54.95

Do absolutely nothing in fabulous surroundings. Weather and sea conditions permitting, a sailing catamaran will transport you along Antigua’s stunning coastline to a suitable site for snorkeling, before continuing to another beach for swimming. Swimming in these waters is ideal, and the crew will assist those who wish to snorkel. It’s a great trip to be lazy, discover the sea life, top up your tan and enjoy the fresh air and wonderful scenery this island has to offer. Unlimited beverages including rum punch, fruit punch and soft drinks will be available after the snorkeling activity.

BEST OF ANTIGUA (3.5 hours)

Activity level: Moderate │ Price $79.95

Immerse yourself in the magnificent colonial history of Antigua. Due to its strategic location and natural harbors, Antigua was the ideal setting for the British Fleet in the Caribbean during most of the 17th and 18th centuries. This historical and scenic island tour provides you with the opportunity to check out the intriguing colonial architecture, stunning views and vibrant Caribbean-style elegance of the island. Your journey of discovery begins as you travel aboard an air-conditioned motor coach and pass the remnants of old sugar mills set in the green rolling hills. Your first stop will be at the Dows Hill multimedia center for a sound and light show in air-conditioned comfort. Your second photo stop will be at the Block House, an ancient fort standing 400 feet above sea level. Moving on to the Shirley Heights Lookout. On a clear day, you can see the volcanic island of Montserrat. Your final stop and the highlight of your day will be Nelson's Dockyard. This fantastic shipyard is the only remaining Georgian naval base still in operation. Now restored as a colonial village, it is a treasure trove for the discoverer in you. A short walking tour of the area is included along with refreshments at an 18th-century inn.


Activity level: Easy │ Price $149.95

With its gentle tradewinds, calm waters and spectacular coastline, Antigua is a sailing paradise. On this tour, you’ll get to experience the quintessential Caribbean dream with a decadent getaway cruise aboard the luxury catamaran, Mystic, and an unforgettable lobster lunch. Antigua has 365 beaches, one for every day of the year, and over the course of this tour, you’ll visit some of the most beautiful locations. Your first stop is Deep Bay Beach, while you relax on the beach, crewmembers will serve refreshing fruit drinks. Keep an eye on the water. In the middle of the bay is the wreck of a ship that sank nearly 100 years ago. Its mast is sometimes visible, peeking above the sea. After a short sail down the west coast, you’ll stop at another picture-perfect beach, where swaying coconut trees line the sandy shores. While you're ashore enjoying the soft sand and warm sea, the Mystic crew is on board busily preparing a delicious lunch with one of the most famous dishes in the Caribbean: local lobster. When you think about lobster, you usually picture the bright-red crustaceans with big claws that come from places like Maine. In the Caribbean, the lobster is spiny and the sweet meat is located in the tail. Enjoy the open bar, and get ready for a feast, accompanied by lively Caribbean music.