FAQs

Top Questions Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How do I book a stateroom?

Reserving your cabin is easy! You can book your cabin online here or call (844) 855-6258 and one of our reservationists will gladly help you. If you have not sailed with us on any StarVista LIVE cruise in the past, you will need to create a StarVista LIVE account here before booking your cabin.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the Wait List?

If a particular cabin category is sold out, we encourage you to Join Our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.

If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.


Plus (click or tap to expand) + Q: Will proof of a COVID-19 vaccination be required to sail on the 2024 Malt Shop Memories Cruise?

For the 2024 Malt Shop Memories Cruise, proof of vaccination will not be required to sail. We do highly recommend that every guest is fully vaccinated for COVID-19 and boosted (if eligible) at time of sailing.


Plus (click or tap to expand) + Q: What does the price of the Malt Shop Memories Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Line Cruise are included, which includes but is not limited to meals including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.

Holland America Line does offer beverage packages. Please check the Holland America Line site for more information, as you will book your beverage packages through Holland America Line.


Plus (click or tap to expand) + Q: What is the cruise itinerary?

2024 Cruise Dates & Ports 

Day Date Destination Arrive Depart
Sunday 10/27/2024 Ft. Lauderdale, FL, USA   5:00 PM
Monday 10/28/2024 At Sea    
Tuesday 10/29/2024 At Sea    
Wednesday 10/30/2024 Philipsburg, St. Maarten 8:00 AM 11:00 PM
Thursday 10/31/2024 Tortola, BVI 7:00 AM 5:00 PM
Friday 11/1/2024 At Sea    
Saturday 11/2/2024 At Sea    
Sunday 11/3/2024 Ft. Lauderdale, FL, USA 7:00 AM  

*Ports of call subject to change

**All times are EST


Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

For United States Citizens: StarVista LIVE requires a passport book for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov 

Passport cards are not acceptable for this charter. 

For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


Plus (click or tap to expand) + Q: What information will I need in order to book a cabin?

The first step in booking your cabin is to create a StarVista LIVE account here if you have not sailed with us in the past.

If you have sailed with StarVista LIVE before, or are currently booked on one of our cruises, you already have an account, which can be accessed here.

Before booking your cabin, make sure you have the following information handy:

  • First and Last Legal Name
  • Date of Birth
  • Address
  • Country of Citizenship
  • Required Identification (ie. Passport Number, Visa Number if not a U.S. citizen, etc)
  • Phone Number
  • Email Address
  • Any dietary restrictions or medical notes
  • Credit Card number

Plus (click or tap to expand) + Q: What is StarVista LIVE's cancellation policy?

All payments made are non-refundable and non-transferable. StarVista LIVE strongly encourages the purchase of Travel Protection. Once you receive your booking confirmation, a link will be provided to purchase Travel Protection from Travel Insured.


Plus (click or tap to expand) + Q: Am I guaranteed access to all shows on board?

Guests have the opportunity to attend their designated color-coded shows in The World Stage and sit in their assigned seat. Our main evening shows, approximately 6:30 pm and 9:00 pm respectively, allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of the Malt Shop Memories Cruise schedule by clicking here. Please note that the schedule will not be available until approximately 30 days prior to sailing.


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Health & Safety Protocols Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Will proof of a COVID-19 vaccination be required to sail on the 2024 Malt Shop Memories Cruise?

For the 2024 Malt Shop Memories Cruise, proof of vaccination will not be required to sail. We do highly recommend that every guest is fully vaccinated for COVID-19 and boosted (if eligible) at time of sailing.


Plus (click or tap to expand) + Q: What other health and safety protocols will be in place for the Malt Shop Memories Cruise 2024?

We know that health and safety is top of mind when deciding to take any trip. Holland America Line has made enhancements to their health and safety protocols that are extremely comprehensive. Take a moment to review them here and contact us at info@maltshopcruise.com if you have any questions.


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Before You Book Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What is the price of the Malt Shop Memories Cruise?

Pricing and availability for our 2024 Malt Shop Memories Cruise can be found here.


Plus (click or tap to expand) + Q: What does the price of the Malt Shop Memories Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Line Cruise are included, which includes but is not limited to meals including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.

Holland America Line does offer drink packages. Please check the Holland America Line site for more information, as you will book your beverage packages through Holland America Line.


Plus (click or tap to expand) + Q: Are there payment plans available?

We offer an easy, monthly payment plan to pay for your cabin for the Malt Shop Memories Cruise. To view payment plan details, including paying with Uplift, click here

StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable and non-transferable.


Plus (click or tap to expand) + Q: What is StarVista LIVE's cancellation policy?

All payments made are non-refundable and non-transferable. StarVista LIVE strongly encourages the purchase of Travel Protection. Once you receive your booking confirmation, a link will be provided to purchase Travel Protection from Travel Insured.


Plus (click or tap to expand) + Q: Are there any cruise discounts available?

Alumni Discount: Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know that you have sailed with us before and they will confirm your eligibility for this discount.

If you booked online and need your alumni discount applied to your reservation please email info@maltshopcruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will verify and add your Alumni discount to your reservation.

Military Discount: To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@maltshopcruise.com after booking and the 5% discount will apply to your balance before your first payment installment. Note that to receive this discount, the person who served must be sailing in the cabin. 

Please note that in order to receive these discounts, you cannot have already paid in full at the time of the application or request.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the Wait List?

If a particular cabin category is sold out, we encourage you to Join Our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.

If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.


Plus (click or tap to expand) + Q: I can’t go this year, but when can I book for next year?

Next year’s cruise will open for public sale shortly after this year's cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.


Plus (click or tap to expand) + Q: What is the cruise itinerary?

2024 Cruise Dates & Ports 

Day Date Destination Arrive Depart
Sunday 10/27/2024 Ft. Lauderdale, FL, USA   5:00 PM
Monday 10/28/2024 At Sea    
Tuesday 10/29/2024 At Sea    
Wednesday 10/30/2024 Philipsburg, St. Maarten 8:00 AM 11:00 PM
Thursday 10/31/2024 Tortola, BVI 7:00 AM 5:00 PM
Friday 11/1/2024 At Sea    
Saturday 11/2/2024 At Sea    
Sunday 11/3/2024 Ft. Lauderdale, FL, USA 7:00 AM  

*Ports of call subject to change

**All times are EST


Plus (click or tap to expand) + Q: Where can I learn more about the Nieuw Amsterdam?

You can find information on the Holland America Line Nieuw Amsterdam on our website here. Here, you will find information on staterooms, venues, dining options, other ship amenities, and more. 


Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

For United States Citizens: StarVista LIVE requires a passport book for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov 

Passport cards are not acceptable for this charter. 

For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


Plus (click or tap to expand) + Q: Why do I need a passport book?

A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov.

Passport cards will not be accepted to meet this requirement.

StarVista LIVE requires that everyone traveling on one of our themed cruises have a passport book. We understand that some “closed-loop” cruises, as well as Customs and Border Patrol, may not require a U.S. passport to sail, but we require all guests bring theirs in case of an extremely uncommon emergency.

For this reason, passport cards will not be accepted to meet our travel requirements.


Plus (click or tap to expand) + Q: I am calling from outside of the U.S. How can I reach you?

For Europe, Australia & New Zealand, please call 313-203-1030 and ask about the Malt Shop Memories Cruise.


Plus (click or tap to expand) + Q: Are children allowed to cruise?

We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.


Plus (click or tap to expand) + Q: How are events scheduled in the various venues and how does that affect waiting in line?

Each night, we schedule shows in The World Stage, at 6:30 pm and 9:00 pm, respectively. We also schedule additional performances and events in a number of other venues.

We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Get a glimpse of the Malt Shop Memories Cruise schedule by clicking here. Please note that the schedule will not be available until approximately 30 days prior to sailing.

Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.


Plus (click or tap to expand) + Q: Am I guaranteed access to all shows on board?

Guests have the opportunity to attend their designated color-coded shows in The World Stage and sit in their assigned seat. Our main evening shows, approximately 6:30 pm and 9:00 pm respectively allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise. Get a glimpse of the Malt Shop Memories Cruise schedule by clicking here. Please note that the schedule will not be available until approximately 30 days prior to sailing.


Plus (click or tap to expand) + Q: Will I have a chance to get an autograph or picture with the artists?

The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.

Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


Plus (click or tap to expand) + Q: Will the entertainers be onboard the whole time?

Many of our artists will be onboard the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.


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Book & Manage Your Stateroom Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How do I book a stateroom?

Reserving your cabin is easy! You can book your cabin online here or call (844) 855-6258 and one of our reservationists will gladly help you. If you have not sailed with us on any StarVista LIVE cruise in the past, you will need to create a StarVista LIVE account here before booking your cabin.


Plus (click or tap to expand) + Q: What information will I need in order to book a cabin?

The first step in booking your cabin is to create a StarVista LIVE account here if you have not sailed with us in the past.

If you have sailed with StarVista LIVE before, or are currently booked on one of our cruises, you already have an account, which can be accessed here.

Before booking your cabin, make sure you have the following information handy:

  • First and Last Legal Name
  • Date of Birth
  • Address
  • Country of Citizenship
  • Required Identification (ie. Passport Number, Visa Number if not a U.S. citizen, etc)
  • Phone Number
  • Email Address
  • Any dietary restrictions or medical notes
  • Credit Card number

Plus (click or tap to expand) + Q: How can I view or modify my reservation after booking?

You can review your existing booking here. Once you click the link, sign into your StarVista LIVE account to access your existing reservation, update your contact information, payment information and more. If you would like to speak with a reservationist, please call us at (844) 855-6258 during our hours of operation (M-F 9:00 am - 5:00 pm EST).


Plus (click or tap to expand) + Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.


Plus (click or tap to expand) + Q: Can I use my (Mariner’s Society, Crown and Anchor, Captain’s Club) earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that you are trying to redeem perks on this full-ship charter.


Plus (click or tap to expand) + Q: What is the payment schedule?

Monthly Installments: Make an initial deposit, then the remaining balance will be split into equal, interest-free monthly payments. All installments will be automatically charged on the first of each month to the credit card you have on file for payment, which can be updated in your StarVista LIVE account. All balances for our 2024 cruise must be paid in full by September 1, 2024.

Book Now, Pay Later with Uplift: Should you choose to pay with Uplift, you can spread the cost of your trip over low monthly payments for up to 16 months. Uplift is optional and gives you the extra flexibility to pay with term lengths up to 16 months that can extend past your event date. Uplift must be selected at the time of booking; it cannot be added on to an already existing reservation.

More information on payment plans available here.

*All payments are non-refundable and non-transferable. Past due payments are subject to a $35 late fee. See the Terms and Conditions for full details.


Plus (click or tap to expand) + Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Plus (click or tap to expand) + Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate, we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Plus (click or tap to expand) + Q: Can I change my traveling companion?

You may change your traveling companion up until final payment free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email acknowledging any changes. Please send your emails to info@maltshopcruise.com.


Plus (click or tap to expand) + Q: Can I get an upgrade?

You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at (844) 855-6258 and we can add your name to the Wait List. If one opens up, we will notify you and you will be charged the difference in cost.


Plus (click or tap to expand) + Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort. For more information visit the Travel Agent page on our website.


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Travel Protection Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You can contact the provider Travel Insured International, at 1-800-243-3174 or www.travelinsured.com. Be sure to mention your trip dates and that you are traveling on a StarVista LIVE cruise. 

You are also able to purchase Travel Protection through a different provider of your choosing.


Plus (click or tap to expand) + Q: What does Travel Protection offer?

Travel Protection can help protect you and your travel investment and can help provide coverage for unforeseen circumstances during your trip. Plans include coverages for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. We encourage you to contact the provider Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to find a plan that works for you.  


Plus (click or tap to expand) + Q: How much does Travel Protection cost?

The cost for your Travel Protection plan is dependent upon several factors, which may include your per-person trip cost, your place of residence, and your age. We encourage you to contact the provider Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to review plan options and related costs.


Plus (click or tap to expand) + Q: If I have not purchased Travel Protection for my cruise, can I still do so?

Yes, you can contact the provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to see what plans are still available for you. You can also log into your StarVista LIVE account, go to My Reservations, and a button will appear with more information on how to get a travel protection quote. 


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Pre-Cruise Details & Travel Plans Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: When will I receive my booking number from Holland America Line?

StarVista LIVE will email your Booking Number approximately 45-60 days prior to sailing and it will be posted in your SVL account for your convenience. With your HAL booking number, you will need to go to hollandamerica.com to complete the check-in online process no later than 72 hours prior to the cruise and download the Navigator App on your phone or tablet. Not only will your mobile boarding pass be available there, but you can also manage premium dining, spa and shore excursion reservations, review deck plans and read more information regarding your account with Holland America.


Plus (click or tap to expand) + Q: Is there an easy, online option for check-in?

Per Holland America Line, all guests must check-in online for the Malt Shop Memories Cruise. You will be sent a unique booking number approximately 45-60 days before the cruise. Once you have this, log in to hollandamerica.com to check in online. After you complete your online check-in, all guests must accept the Passage Contract and Risk Acknowledgment forms and complete the online check in at least 72 hours before embarkation. Your boarding pass and your check-in time will be available on the Navigator App.


Plus (click or tap to expand) + Q: What if I cannot check-in online?

If you are unable to check-in online for any reason, please call our reservationists.


Plus (click or tap to expand) + Q: When and how do I print my boarding pass and/or luggage tags?

Once you are issued your HAL Booking Number (approximately 45-60 days prior to sailing) and check-in online, there will be a button to print your boarding pass and luggage tags. Please note, you cannot print your boarding passes until you check-in online through HAL. You can also access your boarding pass after checking-in online by downloading the Navigator App. More information on how to download and use the app can be found here.


Plus (click or tap to expand) + Q: When can I purchase pre-cruise packages and activities?

StarVista LIVE will provide you with your HAL booking number for use with the cruise line about 45-60 days prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, restaurant reservations, spa appointments, purchase internet and drink packages, etc.


Plus (click or tap to expand) + Q: What time should I book my flight before and after the cruise?

We highly recommend coming in a night prior to the cruise and staying in a hotel in the Ft. Lauderdale/Miami area. If you cannot make it in the day prior to the cruise, we suggest you arrive to the ship by 2:00 PM. Please select a flight that allows plenty of time to de-plane, gather luggage, drive to the ship terminal and check-in at the ship terminal. At the conclusion of the cruise, we suggest you select a flight that leaves no earlier than 11:30 am from Ft. Lauderdale International Airport and 12:00 pm from Miami International Airport.

It is your responsibility to arrive at the ship in time for the departure and to secure your transportation at the end of your cruise.


Plus (click or tap to expand) + Q: What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs, if at all possible, as there may be weather-related travel delays. We typically secure a limited number of rooms as a special group rate for guests on the nights leading up to the cruise. More info on our pre-cruise hotel available here.


Plus (click or tap to expand) + Q: Can StarVista LIVE book my hotel and travel?

Unfortunately, we are unable to assist in booking your hotel and travel at this time.


Plus (click or tap to expand) + Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier, nor from the pier to the airport after the cruise. For those Guests staying the night before the cruise in our pre-cruise hotel, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport for just $24. Simply bring your luggage down to the lobby and transportation helpers will assist you loading your luggage into our ground transportation and deliver it to the terminal. That’s it! Your luggage will be delivered to your stateroom on the ship. More information and pricing available here.


Plus (click or tap to expand) + Q: Is there long-term parking available at the pier?

Port Everglades offers on-site covered parking for $20 per day. Please follow the signs to the midport garage.

Handicap parking is complimentary only if there are ADA modifications done to the vehicle such as: hand controls, extended pedals, wheelchair ramp, etc. Also, 100% Disabled Veterans with ADA license placard will receive complimentary parking. 

For more information, visit https://www.porteverglades.net/cruise/parking/

PREMIER CRUISE PARKING

Self-uncovered parking with free shuttle to cruise ship terminal.

Check back for special discount parking information, coming soon!


Plus (click or tap to expand) + Q: From Which Terminal Are We Sailing?

We typically post the departure terminal approximately six weeks before the sailing. Please check back on our website on or around six weeks before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.


Plus (click or tap to expand) + Q: Can we bring alcohol, soda, and water onboard? And, if so, how much of each?

Alcohol: StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Holland America Line’s website for the details.

Soda & Water: StarVista LIVE abides by the applicable cruise line’s soda and water policy. Please refer to the Holland America Line’s website for the details.

These policies are subject to change at any time without notification. For more information, please contact Holland America Line directly.


Plus (click or tap to expand) + Q: When will the performance schedule be available?

The 2024 onboard schedule will be available around 30 days prior to our 2024 sailing. In the meantime, tune in to our YouTube Channel for some fun virtual events and interviews with the stars you love!


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Once Onboard Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Should I download the Holland America Line Navigator App?

We highly recommend downloading the free Holland America Line Navigator App before boarding the ship. This app is available on both the Apple App Store and the Google Play Store. There are many perks to using this app before and during the cruise:

  • Under Account, store/retrieve your digital boarding pass for embarkation
  • Under the Plan tab, review deck plans to help you get where you want to go easily
  • Under the Experiences tab, see itineraries and daily schedules, review all the possible shore excursions, browse the spa offerings and more
  • Under the Connect tab, purchase an internet plan if you intend to check email, use WiFi to call home, or browse the internet and use the Complimentary Chat to stay connected with other cruisers 
  • While sailing, use the App to do all the above PLUS…
  • Use the At Your Service to order meals and drinks
  • Go to Account to check your billing statement  

More information available here.


Plus (click or tap to expand) + Q: Can I book drink packages/shore excursions like I would on other cruises?

Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about 45-60 days prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, restaurant reservations, spa appointments, internet and drink packages, etc.

Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.

In addition, you will be able to book these activities through the Holland America Navigator App that can be downloaded directly to your smartphone. For more information on the Navigator App, please click here.


Plus (click or tap to expand) + Q: Is internet service available and how much does it cost?

Each cruise line has various internet packages, and you can buy one directly from them once you have your cruise line reservation number which we will send to you 45-60 days prior to the sailing. Please refer to the Holland America Line’s website for the details.


Plus (click or tap to expand) + Q: Are the stateroom amenities & services on a StarVista LIVE cruise the same as those advertised on the cruise line’s website?

StarVista LIVE operates as a charter company contracting with the cruise lines up to two years in advance. Standard stateroom amenities (i.e. robes, yoga mats, sound systems, priority embarkation, etc.) are included as part of the StarVista LIVE cruise. These amenities and services are subject to change. The cruise lines occasionally offer new retail booking promotions (i.e. onboard credit, free internet, drink packages, dining packages, etc.) as enhanced amenities during certain periods of time for some cabin types. Unfortunately, not all the same promotional amenities and services options are available to StarVista LIVE under our contracted agreement and therefore we do not offer them as a standard part of the price of our cabins. If you have questions regarding the amenities and services included with a particular stateroom category, please call our office prior to booking your cabin for confirmation.


Plus (click or tap to expand) + Q: What dining options are available onboard?

The Nieuw Amsterdam offers many dining options onboard. All meals served in the dining room, New York Pizza and Dive In Grill as well as buffets served at the Lido Market plus room service (late night fees may apply) are included in your reservation. There are additional specialty restaurants open for dinner reservations. There is a nominal charge for these specialty dining establishments and reservations are recommended. The ship provides coffee, water, tea, fruit juice, lemonade and other drinks as part of the offerings. More information available here.


Plus (click or tap to expand) + Q: Can special diets be accommodated?

If you have any food allergies or dietary requirements, please advise our reservationists at the time of booking, or note it in the “Dietary Restrictions” section when booking online. The sooner we are informed the better, as obtaining the products for many of these requests requires 30 days notice prior to sailing, and we want to ensure that we are able to fulfill your request.


Plus (click or tap to expand) + Q: How do I pay for things onboard?

From Holland America Line: All onboard purchases and services are charged to your account by using your stateroom keycard. Registering a credit card (Visa®, Mastercard®, American Express®, and Discover®) as part of your pre-cruise check-in process activates your keycard. The day you board, Holland America Line places an initial hold on your credit card for $60 per person per cruise day. If you spend the initial hold amount, Holland America Line will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days.

Cash is not accepted for individual transactions (ie bars, shops, spa, shore excursion), but cash is accepted in the casino.

If you do not wish to use a credit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Any excess deposit will be refunded to you at the end of the cruise. Traveler's checks may be cashed at Guest Services. Personal checks are not accepted on board.

At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. The final amount billed may take up to 24-hours following disembarkation.


Plus (click or tap to expand) + Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?

The overall dress theme for the cruise is “smart casual.”

Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.

Evening attire is subject to the dress code for that particular evening. Most evening dress code is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining rooms or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. There will be one Formal Night, and our nightly themes offer you a chance to dress up in theme-appropriate clothing most nights.

More information on nightly themes will be released approximately 45-60 days prior to sailing and will be listed on our website.


Plus (click or tap to expand) + Q: What are this year’s theme nights?

Our programming team carefully chooses costume parties and theme nights considering the cruise’s schedule, artists, and customer surveys from previous years. They will be chosen and posted in the Booked Guests section approximately 45-60 days prior to sailing. They will also be sent via email at that time. 


Plus (click or tap to expand) + Q: Where can we smoke on the ship? Can I smoke on my verandah?

The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.

For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.

Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.


Plus (click or tap to expand) + Q: Is it possible to get married while onboard the cruise?

While we often conduct vow renewal ceremonies onboard our cruise, we cannot offer opportunities for wedding ceremonies at this time. Guests are welcome to choose to get married on land at a port of call during the sailing, but this is not something that StarVista LIVE or the cruise line is able to assist with. Congrats to you and yours!


Plus (click or tap to expand) + Q: What type of noise can I expect to hear from my cabin?

If your stateroom is close to one of our main venues, you may be able to hear performances. Please be advised that some performances occur past 10 PM. Cabins near stairwells, the main dining room, and the pool can also be subject to operational sound.


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Seating Procedure Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How are seats assigned in The World Stage?

Seats are assigned one of two ways. Guests who book prior to sailing or while onboard the ship will be assigned seating based on preference and will receive the actual seat assignment after sailing. Bookings made after the sailing dates will select their actual seats based on availability. 

For clarity, best available is defined as closest available seats to the front of the theatre. As in previous years, seats closest to the front may be either a folding chair or fixed auditorium seat.


Plus (click or tap to expand) + Q: What do I need to bring to The World Stage each evening?

All guests need to have their World Stage seating card with them to gain entrance into The World Stage. The World Stage seating cards will have your name, seat number, suggested entrance to the theater, and will be color coded to signify your show time (early or late). Seating cards will be checked by staff to ensure all guests are sitting in the appropriate seat.


Plus (click or tap to expand) + Q: What time will The World Stage doors open?

Theater doors will open approximately 30 minutes before the show begins.


Plus (click or tap to expand) + Q: How will I identify my seat once in The World Stage?

All seats will be numbered clearly with Malt Shop Cruise Seat Stickers, and ushers will be present to assist with any questions.


Plus (click or tap to expand) + Q: If there are open seats during The World Stage show, am I able to move?

Unfortunately, we cannot allow our guests to change seats. The seat owner may arrive late, and it is too disruptive to everyone else to move once the show starts. 


Plus (click or tap to expand) + Q: I don’t like my seat this year, how do I get a better seat in The World Stage for next year?

The best way to try and improve your seating for next year’s cruise and secure a seat within your preferences, is to book your 2025 cruise while onboard the 2024 Malt Shop Cruise.


Plus (click or tap to expand) + Q: Why are there folding chairs in the venues and pool area?

As in previous years, in order to maximize seating capacity, we have expanded the theater by adding folding chairs in various locations, mainly towards the front of the theater.


Plus (click or tap to expand) + Q: What if someone is in my assigned World Stage seat and refuses to move?

Our goal is to provide the best entertainment experience for all of our guests, and we request that you treat all passengers and staff with respect. All seats have been assigned based on first come, first served basis. As is the case in any theater, you must sit in the seat that has been assigned to you.

Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by security staff.

Please note that we will not be able to accommodate any seating questions on embarkation day, (Day 1). Please stop by our Hospitality Desk on Deck 1 across from Guest Services on Day 2 if you need to discuss your seat assignment.


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Accessibility Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: I have a walking disability or other handicap, what do I do?

Guests on our 2024 sailing with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before August 30, 2024.

Click here to fill out our Special Assistance Form

Please note, due to our assigned seating program, guests who require special seating in The World Stage must complete the Special Assistance Form For Entry (“SAFE”) within two weeks of booking to ensure seats are assigned with guest’s accessibility in mind. Upon review of the guest’s SAFE form, the guest will be assigned a seat most appropriate to fit their needs stated on the form.


Plus (click or tap to expand) + Q: I require a handicap accessible room, are any available?

Guests who require a handicap accessible room should give our office a call to check availability and book directly with one of our helpful reservationists. Please have appropriate documentation available to confirm your booking need. Please note we have a limited amount of handicapped accessible rooms, so inquire early. A waitlist will be available in the event that all of our handicapped accessible rooms are sold out.


Plus (click or tap to expand) + Q: Is the boat handicap accessible?

Accessibility information can be found through Holland America Line


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