What to Know Before You Go

Thank you for booking The Malt Shop Memories Cruise, we look forward to seeing you on The Rock ‘n’ Roll Party at Sea! Here are a few important details and dates to keep in mind as you plan your vacation.

As a charter cruise guest, you have two important numbers tied to your sailing:

  • Reservation Number from StarVista LIVE (SVL) is assigned once your booking was confirmed either via phone or online. Access your SVL account any time by clicking here to manage your guest information, payments, insurance and to purchase SVL add-ons, such as ground transportation and artist hosted events.
  • Booking Number from Holland America Line (HAL) which is emailed to you from Malt Shop Memories Cruise approximately mid-June prior to sailing and is posted in your SVL account for your convenience. If you already have a Holland America Line account, it is also posted under your bookings.
    • You need the HAL booking number to complete online check-in  on hollandamerica.com no later than 72 hours prior to the cruise.

Take a moment to familiarize yourself with some of the important details regarding the Malt Shop Memories Cruise below. We will continue to update this page as more information becomes available. There’s a handy search bar at the top of the page to help you find additional information available!

Our onboard schedule of events will be available approximately 30 days prior to sailing under “Performance Schedule.”

If you have additional questions, visit our FAQs page here or email us at info@maltshopcruise.com.

IMPORTANT DATES, LOCATIONS, AND TIMES Plus (click or tap to expand) +

  • DEPARTURE DATE: Sunday, October 27, 2024
  • DEPARTURE CITY: Fort Lauderdale, Florida
  • SHIP: Holland America Line Nieuw Amsterdam
  • EMBARKATION/TERMINAL: Port Everglades (see port signs for terminal location).
  • MANDATORY BOARDING TIME: Terminal building closes at 3:00pm. We strongly recommend you plan to arrive no later than 2:00pm in case of traffic 
  • SHIP ESTIMATED DEPARTURE TIME: 5:00 p.m.
  • RETURN DATE: Sunday, November 3, 2024
  • SHIP ESTIMATED RETURN TIME: 7:00 a.m. (all times are EST)

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ONLINE CHECK-IN AND PRE-CRUISE REQUIREMENTS Plus (click or tap to expand) +

  1. Complete Online Check in: As stated above, your booking number has been emailed to you from Malt Shop Memories Cruise and is also available in your StarVista LIVE and Holland America accounts mid-June 2024.  To complete online check in, go to hollandamerica.com.  All guests must accept the Holland America Line Cruise Contract and complete the online check in. Express docs will be available to print approximately 14 days from the sailing up to 72 hours before embarkation. Your boarding pass will be available on the Navigator App within 14 days of embarkation. 
  2. Download the Holland America Line Navigator App: This is your indispensable tool for cruise planning, boarding passes, embarkation updates, managing onboard experiences, booking shore excursions, viewing restaurant menus, checking account balances and more. Learn more here.

How do I complete online check-in?

Click here to be taken to the check in page on HollandAmerica.com and then follow the instructions below.

  1. Deadline to check in online is close of business October 24, 2024 (EST).
  2. If you have a Holland America Line account, you can log in with your Mariner ID login.
  3. Or, on the righthand side, select “Log In with Booking Number", enter your Holland America Line Booking Number that was emailed to you. It is the 6-digit alphanumeric character code. Enter your last name, first name, and answer the validation question then click “Log In”.
  4. Select All guests or whichever guest you would like to check-in.
  5. Follow the instructions (please have your passport handy to complete this process). It will take about 10-15 minutes to fully complete your online check-in. There are a few steps you will need to fill out. 
    1. Accept Holland America Line Cruise Contract
    2. Guest Information 
    3. Passport and Safety Details
    4. Cruise Flight Details 
    5. Emergency Contacts Information
    6. Onboard Account (Register a credit card) 
    7. Review Summary and Boarding Pass.
      1. Express Docs (boarding pass and luggage tags) will be available approximately 14 days prior to sailing to print. Also you will have access to your mobile boarding pass through the Holland America Line Navigator App, under Wallet at that time. (Insider tip: take a photo of the boarding pass so it’s easy to access in the cruise terminal).
      2. Luggage tags can be emailed to you at completion of check in. Please DO NOT adhere to luggage before your flight in case they rip or tear off en route. Be sure to print these prior to 72 hours before sailing. 

What is the Holland America Line Navigator App? Why do I need it?

This is your indispensable tool for cruise planning, boarding passes, embarkation updates, managing onboard experiences, booking shore excursions, viewing restaurant menus, checking account balances and more. Learn more here.

In addition, the Malt Shop Memories Cruise weekly program of show times and events will be posted here when you board the ship.

What time can I arrive to the terminal?

We strongly recommend you plan to arrive to the cruise terminal building no earlier than 10:00am and no later than 2:00pm. Expect heavy traffic in the Ft. Lauderdale area. Doors to the terminal building close at 3:00pm

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IMPORTANT ITEMS THAT NEED TO BE PRESENTED AT CRUISE TERMINAL Plus (click or tap to expand) +

  • Printed Boarding Pass or Express Docs: Please DO NOT enlarge the boarding pass when printing. The scanner cannot read the barcode if enlarged. Express Docs are on the Navigator App and will be available approximately 14 days prior to sailing to print. (Insider tip: take a photo or screenshot of the boarding pass so it’s easy to access in the cruise terminal).
  • Passport, Identification & Visa documents: Holland America Line requires ALL guests to PRESENT A VALID PASSPORT BOOK from their country of origin at embarkation. There are no substitutes for this requirement. A valid passport is one that expires more than six months after the date the cruise disembarks. Since the date of disembarkation is November 3, 2024 all passports must be valid through May 3, 2025. Guests with non-US passports are responsible for obtaining whatever required visas necessary to disembark at any and all of the ports of call. Visit state.gov for identification, visa and vaccination requirements.
    • We will NOT accept passport cards in place of a passport book.
  • Credit card used for your onboard account when you completed your online check in.

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TRANSPORTATION Plus (click or tap to expand) +

TRANSPORTATION FROM AIRPORT TO THE CRUISE TERMINAL

  1. Taxi or licensed rideshare service like Uber or Lyft from Fort Lauderdale airport (approximately $25).
  2. Taxi or licensed rideshare service like Uber or Lyft from Miami airport (approximately $85).

It is your responsibility to arrive to the cruise terminal building in time for the ship’s departure. It is also your responsibility to secure your transportation at the end of your cruise.

TRANSPORTATION FROM AIRPORT TO AREA HOTELS

StarVista LIVE does not offer a shuttle from the area airports to any hotel prior to our cruise departure.  We suggest taking a taxi, rideshare like Uber or Lyft or booking travel through your airline and/or hotel. 

TRANSPORTATION FROM THE HILTON FORT LAUDERDALE MARINA, FL TO THE CRUISE TERMINAL

We provide a ground transportation and luggage service from our designated pre-cruise hotel to the cruise terminal on embarkation day for the cruise. 

The $24 fee per person includes: 

  • One-way direct transfer from hotel pick up location to cruise terminal. 
  • Luggage service* and associated gratuities from hotel curbside direct to your cabin. 

*StarVista LIVE and associated vendors are not responsible for any cost or damaged luggage. 

To add Hotel Transfers to your existing reservation, simply log-in to your StarVista LIVE account and add Hotel Transfers. Transfers are not included in the cost of the hotel and will be charged to the credit card on file connected to your StarVista LIVE account. For information or assistance, call us at 844-855-6258 (MALT). 

Ground transportation representatives will also be available on-site to book last minute reservations for this service.

Please also note this service is available to anyone sailing on this cruise. You do not need to be a hotel guest to purchase the service. 

We do not provide transportation back to the hotel the day we return from the cruise. Guests will be responsible for this transportation on their own.

NOTE: You will need to bring your luggage down to the lobby and check in with the transportation representatives before boarding the motorcoaches. They will assist you loading your luggage into box trucks at the hotel and will deliver to the terminal.

Please make sure you DO NOT PACK your passport, boarding pass and any necessary medications or valuables in these checked bags. Your luggage will be brought to your stateroom and will not be available immediately upon boarding.

Please make sure your bags are properly tagged with Holland America luggage tags with the proper stateroom number and loaded onto the box truck before you board the motor coach.

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PARKING Plus (click or tap to expand) +

Long Term Parking at the Pier 

Port Everglades offers on-site covered parking for $20 per day. Please follow the signs to the midport garage.

Handicap parking is complimentary only if there are ADA modifications done to the vehicle such as: hand controls, extended pedals, wheelchair ramp, etc. Also, 100% Disabled Veterans with ADA license placard will receive complimentary parking. 

For more information go to https://www.porteverglades.net/cruise/parking/

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MALT SHOP MEMORIES CRUISE ATTIRE Plus (click or tap to expand) +

The overall dress theme for the cruise is “smart casual.”

Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Coverups and footwear are required in all venues and dining areas.

Evening attire is subject to the dress theme for that particular evening. For six of the seven nights the evening dress theme is “smart casual,” which means no shorts, tank tops or T-shirts in the main dining room or premium restaurants. Jeans are acceptable attire for the “smart casual” evenings. Our formal night is Prom Night on Friday. Our nightly themes offer you a chance to dress up in theme-appropriate clothing (e.g., sock hop, prom, costumes) most nights.

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PARTIES AND NIGHTLY THEMES Plus (click or tap to expand) +

We will be announcing our official theme nights in the coming months!

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MALT SHOP MEMORIES CRUISE PROGRAMMING Plus (click or tap to expand) +

To help you better prepare, we will post our onboard show and events schedule on maltshopcruise.com in October, and on the Navigator app once we board. We hope this enables you to better plan your days and schedule dining around the events you want to attend. Check back regularly for any updates as we fine-tune our time onboard.

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THE MAINSTAGE POLICIES AND PROCEDURES Plus (click or tap to expand) +

Every guest will have the opportunity to see a nightly show in the Mainstage based upon the designated show time.

The Mainstage Seating Card (which you will receive at your stateroom on embarkation) is color coded for easy identification for the ushers and will match the color of your Stateroom Key Card (which you will also receive at your stateroom). 

The Mainstage Show Policies and Procedures

To ensure that the entry and seating procedure is both fair and easy, we have adopted the following policies and procedures:

You must present your Mainstage Seating Card to the ushers at the entrance in order to enter the theater for the appropriate show time. All seats have been assigned and we cannot accommodate seating requests or changes.

  • There are four entrances to the Mainstage, two on Deck 2 and two on Deck 3. No other entrance is available for guests.
  • Doors will open for each show approximately 30 minutes before scheduled show time. With assigned seating, there is no need to arrive early.
  • All seats will be numbered clearly with Malt Shop Memories Cruise seat stickers, and ushers will be present to assist with any questions. Refer to the Mainstage Seating Schematic
  • Unfortunately, we cannot allow guests to change seats. The guest who was assigned a specific seat may arrive late and it is too disruptive to everyone else to move once the show starts.
  • Guests who interfere with the fair and safe entry into the Mainstage may risk forfeiting their rights to attend that show or other shows. Our goal is to provide the best entertainment experience for all our guests, and we request that you treat all passengers and staff with respect. Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by safety guides.
  • The taking of flash photos and the recording of shows violate our contracts with the performers. Since it is impossible to easily discern what type of equipment can record, no electronic equipment of any kind will be allowed in the Mainstage during shows.

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DINING OPTIONS Plus (click or tap to expand) +

Please visit The Holland America Line website or Navigator App to view the complete Fine Dining and Casual Dining Options (included in fare) as well as Specialty Dining  Options on board.

MAIN DINING ROOM INCLUDED IN CRUISE FARE

  • On embarkation day October 27, your Stateroom Key Card will be in your stateroom mailbox. Your Stateroom Key Card will be color coded for either early (GOLD) or late (BLUE) dining
  • Early (GOLD) dining begins at 6:00 p.m. and late (BLUE) dining begins at 8:30 p.m.
  • Guests can call our office to request table assignments. They will receive a letter in their stateroom on embarkation day with the assigned table number. These guests should enter the dining room entrance on Deck 3.
  • If you do not have a table preference, you will be seated in the dining room on Deck 2. Once the entire party is present, they should proceed to the dining room entrance on Deck 2 to be seated. 

SPECIALTY DINING OPTIONS

  • Reservations for Specialty Dining (additional cost) are recommended and can easily be made through the Holland America Line website or Navigator App once you complete your Online Check-in.

How to book specialty dining

  • Go to www.hollandamerica.com
  • Go to "Manage My Cruise"
  • Under “Build Your Experience” select the desired category
  • Use the right side of the page – “Log In With Booking Number”
  • Enter your Booking Number, your last name, first name & validation question and hit “Log In”
  • Once you select the location and time you wish to book, click “add to cart” and check out. Your credit card will be charged and the activity will be added to your itinerary.
  • Reminder – Specialty dining can also be booked via the HAL Navigator App.

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PACKAGES OFFERED BY HOLLAND AMERICA LINE Plus (click or tap to expand) +

Enhance your Malt Shop Cruise experience with the purchase of a Holland America Line package that fits your needs. Special rates are available on some packages with advance purchase on the Holland America Line website or Navigator app once you complete online check-in.

Beverage Packages:

There are many drink and beverage package selections that take you from morning’s first cup of coffee through dinner with wine to evening cocktails during all the shows. Go to Holland America Line website for all the options. Cheers!  

Two special deals if booked in advance

  • Pre-sale 7 Day Signature Beverage Package: $44.95/day or total $371.28 (regular price = $54.95/day or total $453.89)
  • Pre-sale 7 Day Elite Package: $49.95/day or total $412.58 (regular price = $59.99/day or total $495.52)

Please note: All guests in a stateroom must purchase the same package.

All Beverage packages can also be purchased by contacting Holland America Line at 800-541-1576 or onboard (Days 1 and 2 only) from any Bar Team Member.

Internet Packages:

Nieuw Amsterdam has been upgraded to Starlink’s high-speed internet! And connectivity has significantly improved. This upgrade ensures a more reliable connection in all weather conditions and locations.

20% savings if booked in advance!  

  • Pre-sale Premium 1 Device (7 Days): $127.99 (regular price = $159.99)
  • Pre-sale Premium 4 Devices (7 Days): $183.99 (regular price = $229.99)
  • Pre-sale Stream 1 Device (7 Days): $195.99 (regular price = $244.99)
  • Pre-sale Stream 4 Devices (7 Days): $279.99 (regular price = $349.99)

Greenhouse Spa & Salon Services:

A heavenly retreat that nurtures your well-being in between all the action onboard. Enjoy up to 30% off selected services if booked online in advance.

Don’t Miss Out on these other packages to enhance your experiences onboard!

Laundry Packages: Wash or press services available if your clothes need to be freshened  

Celebration Packages: Wish someone special a very happy birthday, anniversary or bon voyage with flowers, balloons and onboard credit

Onboard Credit: Not sure what to purchase for an upcoming cruise? Then buy shipboard credit. It makes a perfect gift, for yourself or someone special. Use it as credit toward shore excursions, spa treatments, beverages, and more. Available for purchase in increments of $5

It’s easy to book beverage packages, internet plans, spa reservations and more in advance:

  • Go to hollandamerica.com
  • Go to "Manage My Cruise"
  • Under “Build Your Experience” select the desired category
  • Use the right side of the page – “Log In With Booking Number”
  • Enter your Booking Number, your last name, first name & validation question and hit “Log In”
  • You may search for shore excursions, spa reservations, beverage packages, gifts and indulgences or book specialty dining reservations. Once you select the item you wish to book, click “add to cart” and check out.  Your credit card will be charged, and the activity will be added to your itinerary.
  • Reminder – Shore excursions, spa and specialty dining can also be booked via the HAL Navigator App.

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SHORE EXCURSIONS Plus (click or tap to expand) +

There is so much to explore. Go for some adventure, take a tour, shop or relax on a beach. Holland America Line’s best price guarantee ensures you’re always getting the best value. We recommend you book early for the best selections.

 On the Holland America Line website, you are able to choose your tour times, book tours, and receive confirmation of your shore excursion reservations up to three days before sailing. All tour bookings are processed first come, first served. Your digital tour tickets will be available under My Account in the Navigator App.

How to book shore excursions:

  • Go to hollandamerica.com
  • Go to "Manage My Cruise"
  • Under “Build Your Experience” select the desired category
  • Use the right side of the page – “Log In With Booking Number”
  • Enter your Booking Number, your last name, first name & validation question and hit “Log In”
  • You may search for shore excursions, spa reservations, beverage packages, gifts and indulgences or book specialty dining reservations. Once you select the item you wish to book, click “add to cart” and check out.  Your credit card will be charged, and the activity will be added to your itinerary.
  • Reminder – Shore excursions, spa and specialty dining can also be booked via the HAL Navigator App.

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TIPPING ONBOARD Plus (click or tap to expand) +

Other than Beverage and Spa service charges, all tips for servers, stateroom stewards, etc., have been pre-paid. However, please feel free to reward exemplary service with the internationally recognized sign of gratitude: “tipping.”

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T-SHIRT ONBOARD DELIVERY AND EXCHANGES Plus (click or tap to expand) +

Your t-shirt will be delivered to your stateroom at embarkation. The T-shirt size delivered was determined based on the size you selected at the time of your Malt Shop Cruise stateroom booking.

Our Hospitality Desk on Deck 1 Midship will be open for exchanges on Sunday and Monday before the T-shirt party. Hours of operation will be posted on board. You must bring your T-shirt with you and we will happily exchange it, pending availability. Please note: we will only accept for size exchanges and cannot accept any t-shirts that have been decorated, cut or torn.

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HOSPITALITY AND SALES AREAS Plus (click or tap to expand) +

Our Hospitality Desk is located on Deck 1 Midship across from Guest Services. Our sales office is located on Deck 3 Forward in the Hudson Room. Hours will be listed in the daily program delivered to your stateroom. Please stop by to say hello! It’s always great to put a face with a voice. 

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